Partnership & Expat Account Manager

Singtel Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A telecommunications leader in Singapore is seeking a dedicated professional to manage channel partners and achieve performance targets. This role involves promoting a suite of consumer products, collaborating with various stakeholders, and enhancing partnership development initiatives. The ideal candidate will have 2-5 years of relevant experience and a Bachelor's degree in Business or Marketing. This position offers a comprehensive benefits package including health and wellness perks.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• 2-5 years of experience in Telecommunications, IT, or Consumer Sales.
• Experience in channel or account management preferred.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Achieve sales targets and performance KPIs for the Expatriate Channel.
• Manage and support channel partners specializing in expatriate and referral-based sales.
• Develop lead generation initiatives to expand customer acquisition.

Skills

Sales performance

Communication skills

Stakeholder management

Negotiation

Microsoft Office proficiency

Education

Bachelor’s Degree or Diploma in Business, Marketing, or a related discipline

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities".

Make an Impact by

• Achieve sales targets and performance KPIs set for the Expatriate Channel.
• Manage and support channel partners specialising in expatriate, international student, and referral-based sales.
• Promote Singtel’s suite of consumer products and services, including Mobile, Broadband, TV, and value-added offerings.
• Collaborate with internal stakeholders such as Marketing, IT, Customer Service, Sales Support, Field Installation, and Commission teams to ensure operational effectiveness.
• Develop and implement lead generation initiatives to expand customer acquisition channels.
• Prepare and present monthly and quarterly business reviews, including sales performance insights and growth strategies.
• Identify, recruit, and onboard new channel partners to support business expansion and continuity.
• Conduct training and coaching sessions for new agents and partner representatives on Singtel’s products, systems, and sales processes.
• Ensure all sales transactions comply with company policies and are accurately processed and closed.
• Oversee incentive payments, ensuring timely disbursement and prompt resolution of disputes.
• Communicate updates on new product launches, service enhancements, and business initiatives.
• Provide effective support to partners in resolving operational and service-related matters.
• Manage contractual renewals and ensure all partner agreements are approved and signed before expiry.

Partnership Development

• Identify and onboard new partners to strengthen Singtel’s business ecosystem.
• Organise and lead partner engagement initiatives, recruitment campaigns, and industry networking activities.
• Build and maintain strong relationships with stakeholders across various sales channels, including Singtel Exclusive Retailers (SERs), Door-to-Door, Expat, and SME segments.
• Collaborate with internal business units to identify and execute partnership opportunities that align with corporate objectives and growth plans

Skills for Success

• Bachelor’s Degree or Diploma in Business, Marketing, or a related discipline.
• Minimum of 2-5 years of experience in the Telecommunications, Information Technology, or Consumer Sales industries, with prior exposure to channel or account management.
• Strong interpersonal, communication, and stakeholder management skills.
• Demonstrated ability to work effectively in a dynamic and fast-paced environment.
• Proven aptitude in sales, negotiation, and presentation.
• Proficient in Microsoft Office applications.
• Adaptable, proactive, and capable of managing multiple priorities with professionalism

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!