Partner Success Specialist

SG EPAY PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading FinTech company in Singapore is seeking a proactive Partner Success Specialist to support and grow its partner network. You will build strong relationships, drive partner onboarding, and collaborate with internal teams to enhance partner experiences. The ideal candidate has 1-3 years of relevant experience, excellent communication skills in both Mandarin and English, and a strong customer-first mindset. This role involves monitoring performance and contributing to business growth and improvement strategies.

Qualifications

• 1–3 years of experience in account management or partner/customer success.
• Experience in fintech, banking, or payments preferred.
• Ability to engage with regional partners in Mandarin and English.

Responsibilities

• Build relationships with key partners and merchants.
• Drive partner onboarding, training, and enablement.
• Serve as primary contact for partner inquiries and support.
• Collaborate with internal teams for seamless experience.
• Monitor partner performance and share insights.
• Identify opportunities for growth and engagement.
• Support partners in payment or operational issues.
• Contribute to partner retention strategies.
• Participate in partner events and presentations.

Skills

Communication skills

Customer-first mindset

Organisational abilities

Problem-solving abilities

Relationship building

Mandarin proficiency

English proficiency

Education

Diploma/Degree in Business/Communications

Tools

Microsoft Office

CRM systems

Job description

About SG EPAY

SG EPAY is a Singapore-based FinTech company licensed by the Monetary Authority of Singapore (MAS). We deliver innovative digital payment and acquiring solutions, empowering merchants and partners across the region. Our mission is to drive seamless digital commerce with a strong commitment to compliance, efficiency, and customer success.

Role Overview

We are looking for a proactive and relationship-driven Partner Success Specialist to support and grow our network of partners and merchants. You will act as the key point of contact for partners, ensuring they are fully supported, maximising the value of our solutions, and contributing to long-term business growth. This role requires excellent communication skills, attention to detail, and a strong customer‑first mindset.

Key Responsibilities

• Build and maintain strong relationships with key partners and merchants, ensuring their continued success with SG EPAY solutions.
• Drive partner onboarding, training, and enablement to ensure smooth adoption of products and services.
• Serve as the primary point of contact for partner inquiries, escalations, and operational support.
• Collaborate with internal teams (Sales, Operations, Finance, Compliance, and Tech) to deliver seamless partner experience.
• Monitor partner performance, prepare reports, and share actionable insights with both internal stakeholders and partners.
• Identify opportunities to enhance partner engagement, cross‑sell additional services, and drive growth.
• Support partners in resolving payment or operational issues, ensuring compliance with MAS regulations and company policies.
• Assist in partner retention strategies and contribute to business process improvements.
• Participate in partner events, meetings, and presentations as required.

Requirements

• Diploma/Degree in Business, Communications, or a related field.
• 1–3 years of experience in account management, partner success, customer success, or business support (experience in fintech, banking, or payments preferred).
• Strong proficiency in Mandarin and English (written and spoken) to engage with regional partners and stakeholders.
• Excellent interpersonal and communication skills, with a customer‑first focus.
• Strong organisational, multitasking, and problem‑solving abilities.
• Competency in Microsoft Office (Excel, PowerPoint, Outlook); familiarity with CRM systems is a plus.
• Proactive and independent worker with the ability to collaborate in a fast‑paced environment.

Personal Attributes

• Relationship builder with a service‑oriented mindset.
• Professional, adaptable, and solution‑focused under pressure.
• Driven to deliver value and contribute to partner and business growth.