Part Time Telemarketing

ORIENTAL REMEDIES EAST COAST PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A wellness clinic in Singapore is seeking a dedicated customer service representative to manage patient interactions and promote Traditional Chinese Medicine services. With a focus on customer satisfaction, this role involves supporting clinic operations, ensuring patient flow, and contributing to strategic planning. Ideal candidates should have at least 2 years of experience in customer service or telemarketing and demonstrate a strong sales-oriented mindset. The clinic offers a collaborative and inclusive culture, along with attractive benefits including annual leave and discounts on services.

Benefits

14 days annual leave

Birthday leave

Free TCM services

Diversity and inclusion in the workplace

Qualifications

• Minimum 2 years of customer service or telemarketing experience in retail or healthcare.
• Passion for Traditional Chinese Medicine (TCM) or healthcare is preferred.
• Excellent communication skills and ability to thrive in a fast-paced environment.

Responsibilities

• Serve as the primary contact for patients and internal operations.
• Manage patient flow and schedule appointments.
• Promote clinic services through effective communication.

Skills

Customer service

Telemarketing

Interpersonal skills

Multitasking

Sales-oriented mindset

Tools

Microsoft Office

Google Suite

Job description

Job Responsibilities

• Serve as the primary point of contact for patients, external partners, and internal operations.
• Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
• Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
• Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
• Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
• Actively promote clinic services through effective communication and cross-selling techniques.
• Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.

Job Requirements

• Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
• Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
• Immediate availability or short notice start dates are highly advantageous.
• Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
• Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
• Strong customer focus, self-motivation, and sales-oriented mindset.
• Proactive, enthusiastic, independent, compassionate, and a positive learner.
• Excellent interpersonal and communication skills.
• Strong multitasking, prioritization, and independent work abilities.
• Proficiency in Microsoft Office and Google Suite applications.

Job Highlights

• Annual Leave - 14 days onwards
• Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
• FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.