OUTLET MANAGER

LAO HUO TANG F&B PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent food and beverage company in Singapore seeks an Outlet Manager to oversee daily operations, ensure exceptional customer service, and achieve sales targets. The ideal candidate will have 3–5 years of management experience, strong leadership skills, and proficiency in POS systems. Join a dynamic team dedicated to delivering quality and operational excellence.

Qualifications

• 3–5 years of supervisory or managerial experience in a similar outlet.
• Strong leadership and communication skills.
• Proficiency in POS systems and MS Office.

Responsibilities

• Oversee daily operations including staff management.
• Maintain high levels of customer satisfaction.
• Achieve monthly sales targets and profitability goals.

Skills

Leadership

Organizational skills

Communication skills

Customer-focused

Education

Diploma/Degree in Hospitality or Business Management

Tools

POS systems

MS Office

Job description

1. Overall Purpose

The Outlet Manager is responsible for overseeing the day-to-day operations of the outlet to ensure smooth functioning, excellent customer experience, profitability, and compliance with company standards and policies.

2. Key Responsibilities

A. Operations Management

• Oversee daily operations, including opening and closing procedures.
• Ensure the outlet meets brand standards for cleanliness, presentation, and service.
• Manage stock levels and inventory control; coordinate with suppliers and purchasing.
• Implement and monitor standard operating procedures (SOPs).
• Handle POS operations, cash control, and daily sales reconciliation.

B. Customer Service

• Maintain high levels of customer satisfaction through excellent service.
• Resolve customer complaints and feedback promptly and professionally.
• Ensure staff deliver consistent and personalized customer experiences.

C. Sales & Profitability

• Achieve monthly sales targets and profitability goals.
• Monitor sales trends and develop promotional strategies to boost revenue.
• Control costs, including labor, wastage, and operational expenses.

D. Staff Management

• Recruit, train, schedule, and supervise outlet staff.
• Conduct performance reviews and provide coaching or disciplinary actions as needed.
• Motivate the team to achieve service excellence and sales goals.

E. Compliance & Safety

• Ensure compliance with health, safety, hygiene, and licensing regulations.
• Conduct regular inspections and audits of the outlet.
• Maintain proper records of incidents, accidents, and safety procedures.

F. Reporting & Administration

• Prepare daily, weekly, and monthly sales and performance reports.
• Track key performance indicators (KPIs) such as customer satisfaction, sales per staff, and cost ratios.
• Coordinate with HR, Finance, and Marketing departments as required.

3. Skills & Qualifications

• Diploma/Degree in Hospitality, Business Management, or related field.
• Minimum 3–5 years of supervisory or managerial experience in a similar outlet.
• Strong leadership, organizational, and communication skills.
• Customer-focused mindset with problem‑solving ability.
• Proficiency in POS systems and basic MS Office tools.

4. Key Performance Indicators (KPIs)

• Sales performance vs. target
• Customer satisfaction scores
• Staff turnover rate
• Cost control (food cost, labor cost, wastage)
• Audit and compliance results