Operations Support Officer (1 year contract)

Singapore University of Social Sciences; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading educational institution in Singapore is seeking an Operational Support staff at the Counseling Centre. This role serves as the first point of contact and involves managing student inquiries, appointment bookings, and ensuring the smooth daily operations of the Centre. Ideal candidates should have 2-3 years of relevant experience, strong interpersonal skills, and a good command of Microsoft Office applications. Join a dynamic team committed to enhancing student experiences in a supportive environment.

Qualifications

• 2-3 years of relevant working experience in administrative areas.
• Experience in a school/environment is advantageous.
• Service-related work experience is preferable.

Responsibilities

• Attend to reception at Counseling Centre including client queries.
• Manage appointment bookings and monitor centre booking portal.
• Resolve admin and client issues effectively.
• Provide basic tech support regarding the system.

Skills

Administrative support

Interpersonal skills

Microsoft Office

Time management

Client relations

Job description

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About The Job

The role involves providing operational support at the Counseling Centre, serving as the first point of contact for students seeking assistance. Responsibilities include managing appointment bookings, coordinating workshops, events, and programs, and ensuring smooth day-to-day operations of the Centre. The position reports directly to the Centre Executive.

What You Will Be Doing

Job Responsibilities

• Attend to reception at Counselling Centre including tending to walk-in clients, answer telephone queries, and respond to email enquiries daily
• Ensure smooth operation of appointment bookings by daily monitoring of centre booking portal, including calling clients to reschedule/cancel/book new appointments.
• Troubleshoot service-related problems, resolve admin and client issues, coordinate with staff and clients.
• Provide basic technical support to staff and students regarding login to C-three system.
• Create and set-up Registration Form, Feedback form. Test QR code and link for workshops and programs organised by the Centre
• Set up the rooms, oversee logistics and support admin/ops for Centre programs and events, ensuring smooth setup, and effective engagement with students/public

Job Requirements

• 2- 3 years’ relevant working experience in administrative areas.
• Prior working experience in a school/polytechnic or University environment will be advantageous.
• Service related/client facing work experience is preferable.
• Friendly and amiable, team worker.
• Good time management, follow through deadlines
• Effective interpersonal skills with good written and spoken English.
• Good knowledge and use of Microsoft Office applications such as Microsoft Word, Excel, PowerPoint, Teams, Zoom
• Able to work evenings occasionally.