Operations Manager: SLA-Driven Team Leader

CGP Personnel; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm based in Singapore is seeking an Operations Manager to oversee operations and ensure that SLA targets are met. The ideal candidate will possess strong leadership skills, a commercial mindset, and high emotional intelligence to manage diverse teams. Responsibilities include leading a team, conducting assessments for service quality, and analyzing engagement data for operational improvements. Interested candidates should apply through the provided contact details.

Qualifications

• Min Diploma/Degree in a related field.
• Strong leadership presence with ability to inspire and hold teams accountable.
• Commercially aware with capability to optimize resources.

Responsibilities

• Oversee operations ensuring SLA targets are met.
• Lead and performance manage a team.
• Conduct regular ground visits to assess service quality.

Skills

Leadership

Emotional intelligence

Problem-solving

Adaptability

Education

Diploma/Degree in a related field

Job description

A leading recruitment firm based in Singapore is seeking an Operations Manager to oversee operations and ensure that SLA targets are met. The ideal candidate will possess strong leadership skills, a commercial mindset, and high emotional intelligence to manage diverse teams. Responsibilities include leading a team, conducting assessments for service quality, and analyzing engagement data for operational improvements. Interested candidates should apply through the provided contact details.