Operations Manager (Billing & Governance)

PERSOL; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A prominent recruitment agency in Singapore is seeking an experienced operations leader to oversee various operational functions. This role requires managing vendor relationships, developing analytics dashboards, and leading project coordination across teams. The ideal candidate will have over 7 years of operations experience and a strong understanding of process optimization. Excellent communication skills and advanced proficiency in tools like Excel and Power BI are crucial. This position offers an exciting opportunity for strategic involvement and governance improvement.

Qualifications

• 7+ years of experience in operations and process optimization.
• At least 3 years in a leadership or managerial capacity.
• Advanced proficiency in Microsoft Office Suite for analytics.

Responsibilities

• Oversee issuance and validation of Purchase Orders and Work Orders.
• Lead development of management dashboards for senior leadership.
• Drive coordination of complex projects across teams.

Skills

Operational leadership

Stakeholder management

Data analysis

Process optimization

Communication skills

Tools

Microsoft Excel

Power BI

Salesforce

ServiceNow

Job description

Location: Kallang Sector

Contract Term: 1 Year Contract

Job Responsibilities

Operational Leadership

• Oversee and govern the issuance and validation of Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation projects.

• Ensure accuracy and integrity of resident database management, including onboarding, sign-ups, and cancellations.

• Direct the processing of contractor invoices and payment cycles, ensuring timeliness and compliance.

• Manage invoicing and collections strategy to optimize cash flow and customer experience.

Strategic Reporting & Insights

• Lead the development of management dashboards and performance reports for senior leadership.

• Analyze operational and financial data to identify trends, risks, and opportunities for improvement.

• Provide actionable insights to inform strategic planning and resource allocation.

Project & Stakeholder Management

• Drive coordination of complex projects, ensuring alignment across internal teams and external partners.

• Act as a key liaison between cross-functional departments to ensure timely execution of deliverables.

• Represent the function in governance forums and strategic discussions.

Governance & Continuous Improvement

• Lead transformation initiatives to automate billing processes and reduce manual intervention.

• Design and implement robust SOPs and Business Continuity Plans (BCPs) to safeguard operations.

• Establish governance frameworks to ensure compliance with corporate policies and regulatory standards.

• Champion a culture of continuous improvement and operational excellence.

Job Requirements

• 7+ years of experience in operations, administration, and process optimization, with at least 3 years in a leadership or managerial capacity.

• Advanced proficiency in Microsoft Office Suite (Excel, Power BI) for analytics and reporting.

• Proven track record in defining, mapping, and maintaining enterprise-level process frameworks.

• Strong stakeholder management and ability to influence at senior levels.

• Experience with Salesforce for CRM and ServiceNow for workflow automation.

• Familiarity with enterprise systems and data visualization tools.

• Strategic thinker with strong business acumen.

• Exceptional organizational and analytical skills.

• Proactive, resourceful, and adept at managing ambiguity.

• Strong communication and interpersonal skills to lead teams and influence stakeholders.

• High integrity and commitment to governance and compliance.

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 9176 9257

We regret to inform you that only shortlisted candidates will be notified.

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