OPERATIONS MANAGER

NK CATERING AND TRANSPORT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local retail management company in Singapore is seeking a skilled Retail Operations Manager to oversee daily operations of retail outlets. The role requires strong leadership and operational strategy implementation to ensure customer satisfaction and achievement of sales targets. Responsibilities include managing staff performance, optimizing store processes, and ensuring compliance with policies. The ideal candidate should have a proven track record in retail management with excellent analytical skills and a focus on customer service.

Qualifications

• Proven experience in a management role within retail operations.
• Strong analytical skills to identify sales trends and operational issues.
• Excellent communication and leadership abilities to train and supervise staff.

Responsibilities

• Oversee daily operations of retail outlets to ensure workflow.
• Lead and train store managers and staff for optimal performance.
• Monitor sales results and implement strategies for revenue growth.
• Ensure compliance with company policies and regulatory requirements.

Skills

Customer service excellence

Staff training and leadership

Sales performance analysis

Inventory management

Operational strategy implementation

Job description

The Retail Operations Manager oversees the daily operations of retail outlets to ensure smooth workflow, strong customer service standards, and achievement of sales and operational targets. The role includes managing staff performance, implementing operational strategies, optimizing store processes, and ensuring compliance with company policies and regulatory requirements.

1. Operations & Store Management

• Oversee day-to-day operations of all assigned retail outlets.

• Ensure stores follow company SOPs, merchandising standards, and visual display guidelines.

• Monitor store cleanliness, product availability, and overall customer experience.

• Implement workflow improvements to increase efficiency and reduce operational issues.

2. Staff Leadership & Training

• Lead, train, and supervise store managers and front‑line staff.

• Manage recruitment, onboarding, coaching, and performance evaluations.

• Develop staffing schedules and ensure adequate manpower for peak and off‑peak periods.

• Provide continuous training on customer service, sales techniques, and product knowledge.

3. Sales & Business Performance

• Monitor sales results and implement strategies to achieve revenue targets.

• Analyse sales reports to identify trends, opportunities, and areas for improvement.

• Plan and execute marketing activities, store promotions, and campaigns.

• Work with management on pricing strategies, product mix, and inventory planning.

4. Inventory & Supply Chain Coordination

• Oversee stock levels, replenishment cycles, and inventory accuracy.

• Review stock movement reports and prevent overstocking or stockouts.

• Work with suppliers and logistics teams to ensure timely delivery and product availability.

5. Customer Experience Management

• Ensure all outlets deliver high service standards and excellent customer satisfaction.

• Handle escalated customer issues and provide solutions to maintain loyalty.

• Implement customer experience improvement initiatives.

6. Compliance & Risk Management

• Ensure strict compliance with company policies, retail guidelines, and safety standards.

• Conduct regular store audits on cash‑handling, inventory, SOP compliance, and service quality.

• Manage licensing renewals, health & safety requirements, and retail regulatory obligations.

7. Strategic & Operational Planning

• Plan and manage new store openings, layout setup, staffing, and training.

• Support business development initiatives and expansion plans.

• Prepare monthly operational reports and recommend improvement strategies.