Operations Manager

Only (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A reputable aesthetic group in Singapore is seeking an Operations Manager responsible for overseeing outlet operations and ensuring high performance. The ideal candidate will have 1-3 years of management experience, strong leadership skills, and proficiency with HR and POS systems. This permanent, full-time position offers a competitive salary, incentives, and opportunities for professional growth in a dynamic environment.

Benefits

Competitive Base Salary

Team Incentives

Qualifications

• 1-3 years of operations management experience, preferably in aesthetics, beauty or healthcare.
• Strong leadership and organizational skills.
• Ability to manage multi-location operations and maintain service standards.

Responsibilities

• Oversee day-to-day outlet operations and ensure service quality.
• Develop and refine SOPs in collaboration with outlet managers.
• Manage new outlet launches and project timelines.

Skills

Leadership

Problem-solving

Communication

Organization

Tools

HR systems

POS systems

Google Workspace

Microsoft Office

Job description

Exciting Career Opportunities in Aesthetics – Singapore

Are you looking to take your career in aesthetics to the next level? An established and reputable aesthetic group in Singapore is expanding its team and offering exciting opportunities for driven individuals to join their dynamic and rewarding environment.

About the Company

This group has been a trusted leader in the medical aesthetics industry since 2005, recognized for its award‑winning treatments, cutting‑edge technology, and dedication to excellence. With a proven track record of over 80,000 satisfied clients and glowing 5‑star reviews, they continue to set the benchmark for quality and innovation in the field.

What’s on Offer?

This isn’t just a job – it’s a career that rewards your effort and expertise with:

• Competitive Base Salary: Enjoy financial stability while pursuing your passion.
• Team Incentives: Achieve together and benefit from collaborative success.

Why Join This Team?

• A stable career in a trusted and well‑established company.
• Access to innovative, state‑of‑the‑art technologies and treatments.
• Opportunities for professional growth and personal development.
• Conveniently located outlets near MRT stations for an easy commute.

Be Part of a Winning Team

If you’re driven by results, motivated by growth, and ready to be part of a dynamic team that values excellence, this is the opportunity for you. Join a company that invests in its people and rewards hard work, leadership, and commitment to client care.

Job Overview

The Operations Manager is responsible for overseeing the day‑to‑day running of all outlet operations, ensuring high levels of performance, productivity, service quality, and team efficiency. You will play a pivotal role in coordinating internal processes, maintaining standards, and supporting both strategic and operational initiatives across the aesthetics group.

Key Responsibilities

Outlet Operations & SOP Compliance

• Work with management and outlet managers to develop and refine SOPs that ensure consistent service and uniform performance.
• Facilitate the implementation of strategies and operational directions from senior leadership across all locations.
• Conduct regular outlet visits to ensure:
  • Cleanliness and hygiene standards are maintained
  • Staff adhere to grooming protocols and conduct expectations
  • Equipment and machines are functioning optimally
• Communicate and implement corrective actions where gaps are found.
• Ensure all customer documentation and consent forms are completed before treatment.

New Outlet Setup & Project Management

• Project manage new outlet launches, including:
  • Coordinating with landlords, contractors, designers, and suppliers
  • Overseeing timelines, defect rectifications, and setup logistics
  • Ensuring all equipment, retail fixtures, and back‑end systems are ready before go‑live
• Set up internal infrastructure: POS systems, supplies, staff onboarding, and process alignment.
• Organize, support, and execute corporate events and operational campaigns when required.

Customer Experience & Complaint Handling

• Handle and resolve all customer complaints, providing professional, timely service recovery.
• Guide outlet teams on escalation protocols and corrective procedures.
• Review and monitor:
  • Google Reviews (monthly summary report to be submitted)
  • Feedback forms and service quality concerns
• Ensure high service standards, minimal wait times, and efficient appointment handling.

Sales & Commission Reporting

• Review and verify:
  • Sales invoices and receipts
  • Service and sales commission sheets (20th of the month)
  • Unredeemed packages report (1st of the month)
• Coordinate:
  • OT & Time Off report submission to Accounts & HR (15th)
  • Sharing of BNA Reports, Google Reviews, and Feedback Summaries with all outlets
• Approve:
  • Outlet claims (by 23rd)
  • Leave requests via Infotech (by 25th)
  • Extra Off requests via Infotech (by 18th)

Inventory & Procurement Oversight

• Manage professional and retail stock inventory across all outlets.
• Lead monthly stock checks, packing of supplies, and restocking coordination.
• Ensure accuracy in stock documentation, including:
  • Supplier tax invoices
  • Product receipts
  • Sales‑related invoice tracking
• Monitor and renew essential items such as fire extinguishers and card terminals.
• Handle vendor negotiations and procurement tasks as required.

Staffing & HR Support

• Oversee staff onboarding and orientation, ensuring proper alignment with operational needs.
• Monitor manpower allocation and movement across outlets for optimal coverage.
• Resolve staff disputes and morale issues while maintaining a positive team culture.
• Assist with HR system tasks on Infotech:
  • OT & Time Off record sharing (monthly)
  • Approvals for leave, claims, and Extra Off requests
• Ensure staff compliance to SOPs, grooming, and attendance policies.

Facility & Equipment Management

• Conduct facility checks across all outlets.
• Ensure all equipment and devices are maintained, and coordinate repairs or replacements (e.g., light bulbs, device pairing).
• Review WESS system records for appointment checkouts and proper documentation.

General Administrative Duties

• Assist outlets and staff with any operational support or troubleshooting required.
• Handle internal correspondence and coordination between outlets and HQ.
• Submit regular logistics and sales reports with operational insights to management.
• Support all other ad hoc tasks as assigned to ensure the smooth and professional operation of the business.

Work Hours

• Monday - Friday: 10 AM - 8:30 PM
• Full‑time, permanent position with flexibility required based on operational needs.

Requirements

• Minimum 1–3 years of operations management experience, preferably in aesthetics, beauty, healthcare, or retail industries.
• Excellent leadership, organization, and communication skills.
• Strong problem‑solving and decision‑making ability under pressure.
• Proficient in HR and POS systems (e.g., Infotech, WESS), Google Workspace, and Microsoft Office.
• Proven ability to manage teams, coordinate multi‑location operations, and maintain service standards.

This is more than just a job – it’s a lucrative career with limitless potential, unmatched rewards, and the chance to be part of an industry leader. Don’t settle for less – step into a role that transforms your future.