Operations Manager

SONG NI HUA FLORAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A floral retail company in Singapore is seeking an Operations Manager to oversee shop activities, including flower selection, sales, and client consultations. Responsibilities include maintaining operational standards, managing finances, and delivering exceptional customer service. The ideal candidate should possess strong organizational skills and experience in finance management. This position is for a duration of 6 months, offering valuable experience in the floral industry.

Responsibilities

• Ensure standards of shop image and operations are met.
• Review and manage relay service invoices and payments.
• Update shelf tags and promotional signage regularly.
• Meet customer service expectations and provide recommendations.
• Formulate strategic and operational objectives as needed.

Skills

Organizational skills

Professional communication

Customer service assistance

Analytical skills

Critical-thinking skills

Finance Management

Job description

This position reports to the director. The Operations Manager will oversees and coordinate entire flower shop activities, such as the purchase, selection , preparation and retail sales of flowers for decoration. He/She also consults with clients about flower arrangement designs, the cost of flowers and delivery services. He/she are also responsible for administrative and retail duties, such as keeping financial records, also responsible for administrative and retail duties, such as keeping financial records, answering telephones and processing payment and dealing with strategies.

Responsibilities

1. Making sure standards of shop image and operations are met; cleaniness, sufficient stock and to ensure product freshness and selection. To ensure that work areas, display cases, etc are well maintained and clean at all times.
2. Reviewing and handling relay service invoices and payments, maintaining the cash drawer, and doing banking tasks.
3. Also update shelf tags and promotional signage on a daily, weekly, and monthly basis, inventory process should be monitored.
4. Responsible for meeting customer service, also give product recommendations to customers and treat them in a professional positive manner.
5. Formulate strategic and operational objectives when required.

Required Skills

• Able to demonstrate excellent organizational skills
• Professional communication and customer service assistance
• Good analytical and critical-thinking skills
• Experience in Finance Management

Duration of Attachment: 6 Months