Operations Lead

FUJITSU ASIA PTE LTD; Singapore; On-site; SGD 95,000 - 120,000; Full time

Job summary

A global technology firm in Singapore seeks an experienced professional to lead the Network Operations team. You will manage high-availability network support, oversee NOC activities, and handle incident management, ensuring SLAs are met. Ideal candidates will have 5–10 years in Network Operations with at least 2 years in a supervisory role, strong ITIL process knowledge, and cloud networking experience. The position offers a dynamic work environment with opportunities for service improvement and team development.

Qualifications

• 5–10 years of experience in Network Operations with supervisory experience.
• Strong understanding of ITIL processes.
• Experience with cloud networking preferred.
• Experience managing complex Network Enterprise Setups of at least 3000 devices.
• Technical experience with major brands like Cisco ACI, Huawei SD-Wan, Palo Alto, Checkpoint.

Responsibilities

• Lead and manage the Network Operations team for 24/7 support.
• Oversee daily NOC activities, ensuring SLA and KPI adherence.
• Serve as escalation point for major incidents, coordinating resolution.
• Identify opportunities for service and operational improvement.
• Identify opportunities for operational improvements aligned with service frameworks.

Skills

Network Operations

ITIL processes

Cloud networking (AWS, Azure, GCP)

Technical experience in major technology brands

Scripting and tools (PowerBI, Splunk, ServiceNow, Python)

Analytical thinking

Communication skills

Customer-facing skills

Stakeholder management

Mentoring and upskilling

Tools

PowerBI

Splunk

ServiceNow

Python scripting

Job description

Responsibilities

Operational Leadership

• Lead and manage the Network Operations team to deliver 24/7 high-availability network support.
• Ensure adherence to SLAs, KPIs, and compliance requirements across customer environments.
• Oversee daily NOC activities including monitoring, incident handling, change execution, and escalation management.

Incident & Problem Management

• Serve as escalation point for major incidents and coordinate with cross-functional teams for rapid resolution.
• Conduct root cause analyses (RCA) and drive corrective/preventive actions.
• Prepare and deliver incident reports to customers and internal stakeholders.

Change & Configuration Management

• Approve and validate network changes, maintenance activities, and upgrades.
• Ensure accurate and up-to-date network documentation, configurations, and inventory records.

Service Improvement

• Identify opportunities to streamline operations, enhance automation, and improve service performance.
• Drive continuous improvement initiatives aligned with Fujitsu’s service frameworks (ITIL, DevOps, etc.).

Collaboration & Stakeholder Management

• Work closely with Network Architects, Service Delivery Managers, and Project Teams on solution design, transitions, and onboarding.
• Manage relationships with third-party vendors, telcos, and technology partners.
• Communicate technical updatesin clear business language to customers and senior management.

Qualifications

• 5–10 years of experience in Network Operations, with at least 2 years in a lead or supervisory role.
• Strong understanding of ITIL processes (Incident, Problem, Change).
• Experience with cloud networking (AWS, Azure, GCP) is an advantage.
• Experience managing a complex Network Enterprise Setup comprising of at least 3000 network equipment
• Technical experience in managing various major technology brands such as Cisco ACI, Huawei SD-Wan, Palo Alto and Checkpoint firewall
• Experience in scripting and tools such as PowerBI, Splunk, ServiceNow and Python scripting
• Excellent communication, stakeholder management, and customer-facing skills.
• Strong analytical thinking and decision-making under pressure.
• Ability to mentor and upskill team members