Operations Executive(Jurong/Logistics Industry)

OAKTREE CONSULTING; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting firm in Singapore is seeking a Customer Service Manager to oversee daily operations, support sales, and ensure excellent customer satisfaction. The ideal candidate must have at least 1 year of experience in customer service, a friendly attitude, and proficiency in Microsoft Office. This role offers a collaborative environment and opportunities for process improvement.

Qualifications

• Minimum 1 year of relevant customer service experience.
• Familiarity with WMS is an added advantage.
• Good attendance and punctuality required.

Responsibilities

• Oversee day-to-day management of customer service.
• Support sales and operation teams to meet objectives.
• Resolve service complaints professionally.
• Process and monitor customer orders through WMS.
• Ensure compliance with SOPs and safety regulations.

Skills

Customer account management

Proficient in Microsoft Office applications

Problem-solving

Multitasking

Service-oriented attitude

Education

Higher NITEC or Diploma/Degree

Tools

WMS

Job description

Responsibilities

• Oversee the day-to-day management of all aspects of customer service.
• Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned.
• Promote excellent customer service and ensure consistent customer satisfaction.
• Manage/Resolve service complaints and provide solutions in a professional manner.
• Perform billing tasks, including invoicing and inventory managing.
• Liaise with suppliers and transport partners for smooth flow of goods.
• Handle escalations related to stock discrepancies, delays, or damages.
• Process and monitor customer orders through WMS and coordinate with warehouse and transport teams to ensure accurate and timely dispatch.
• Process customer orders, returns and exchanges.
• Identify and facilitate improvements in work processes.
• Coordinate with delivery team and partners to ensure that all scheduled deliveries are fulfilled on time.
• Ensure all activities comply with standard operating procedures (SOPs) and safety regulations.

Qualifications

• Higher NITEC or Diploma/Degree or its equivalent.
• Good understanding of customer account management.
• Friendly, service-oriented, and customer-focused attitude.
• Proficient in Microsoft Office applications (e.g., Excel, Word, Outlook, PowerPoint).
• A reliable and collaborative team player.
• Excellent problem-solving and multitasking abilities.
• Minimum 1 year of relevant customer service experience.
• Familiar with WMS is an added advantage.
• Good attendance and punctuality.

Please submit resumes to [e-mail] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.