Operations Executive (F&B) – 5-Day Week

8 FOODS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local seafood restaurant in Singapore is seeking an Operations & Customer Experience Executive to handle daily operations, customer enquiries, and ensure quality service standards. This role involves managing order processing, supporting dine-in operations, and liaising with suppliers. Ideal candidates should be organized, calm under pressure, and have a strong customer-first attitude. The position offers competitive salary and chances for growth in an operational role.

Benefits

Competitive salary

Growth opportunities

Staff benefits, including meals

Qualifications

• Comfortable working in a fast-paced environment.
• Strong sense of ownership and responsibility.
• Prior experience in F&B ops or customer service is preferred but not mandatory.

Responsibilities

• Handle customer enquiries via various platforms.
• Print, pack orders, and coordinate deliveries.
• Support dine-in operations and supplier orders.
• Ensure compliance with food safety standards.

Skills

Basic Microsoft Word

Basic Excel

Customer-first attitude

Ability to multi-task

Job description

Company

8 Crabs is a fast-paced seafood brand in Singapore, serving both delivery and dine‑in customers. We’re known for quality, speed, and service standards that customers trust.

The Role

We are hiring an Operations & Customer Experience Executive to run the daily engine of the business—handling customer enquiries, printing and packing orders, coordinating drivers, supporting dine‑in operations, doing basic invoice entry, and liaising with suppliers for daily ordering. This role suits someone who is alert, organised, calm under pressure, and takes food safety seriously.

Key Responsibilities

Order & Delivery Operations

• Print and process orders accurately (all platforms)


• Pack orders neatly, correctly, and on time


• Allocate/passing jobs to delivery drivers; track deliveries end‑to‑end and resolve issues fast


• Coordinate with kitchen team to ensure correct timing and readiness for dispatch

Customer Service (All Platforms)

• Handle customer enquiries professionally via WhatsApp / phone / website / social platforms


• Provide clear updates on order status, delivery timing, amendments, and resolution of issues


• Escalate urgent cases quickly and follow through until closed

Dine‑In Operations Support

• Support front‑of‑house flow during service periods (as needed)


• Coordinate with kitchen and team to ensure smooth dine‑in experience and service standards

Supplier Ordering & Basic Finance Admin

• Liaise with suppliers for daily ordering and confirmations


• Key in finance invoices / basic data entry and filing


• Maintain simple tracking sheets (Excel) for ops and stock movement

Food Safety & Standards (Non‑Negotiable)

• Follow strict food handling, hygiene, and packing standards


• Be fully compliant with internal SOPs and food safety requirements


• Help monitor kitchen operations to ensure consistency and high standards

Marketing Support (Ops‑side)

• Assist marketing with operational needs from the kitchen side (e.g., product availability updates, timing coordination, basic content support where relevant)

Requirements

• Comfortable with basic Microsoft Word and Excel


• Able to multi-task in a fast‑paced environment (delivery + dine‑in)


• Strong sense of ownership: accurate, responsible, and follows through


• Clear communication and customer‑first attitude


• Comfortable working around food and kitchen operations with strict compliance


• Prior experience in F&B ops / e‑commerce fulfilment / dispatch / customer service is an advantage, but not mandatory if you learn fast and work smart

Traits We Value (this role needs it)

• Alert and attentive (accuracy matters)


• Organised and systematic (you like checklists and closing loops)


• Calm under pressure (you don’t panic when peak hits)


• High integrity (cashless/records/invoices/orders must be clean)


• Team player (you coordinate, not just “do your part”)

Working Arrangement

• 5‑day work week including weekends and PH


• Shift schedule to be discussed (F&B environment; may include weekends/peak periods)

What You’ll Get

• Competitive salary with growth path (Ops Lead potential)


• Real operational responsibility—your work directly drives customer happiness


• Training on internal SOPs, food safety, and workflows


• Staff benefits (e.g., meals/discounts) — include here if you offer