Operations Executive/Admin

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local Hawker Centre in Singapore is looking for a candidate to oversee daily operations and manage tenant relationships. Responsibilities include ensuring cleanliness, handling customer interactions, managing compliance, and coordinating events. Strong customer service and problem-solving skills are essential for this role. Candidates should be detail-oriented and capable of multitasking.

Qualifications

• Strong customer service skills are essential.
• Attention to detail is crucial for compliance and reporting.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Maintain cleanliness and service standards at the Hawker Centre.
• Manage tenancy issues and liaise with tenants effectively.
• Assist in event preparations and coordination.

Skills

Customer service skills

Attention to detail

Problem-solving

Ability to manage multiple tasks

Job description

Venue: One Punggol Hawker Centre

Only Singaporeans*

Operational Categories

1. Daily Operations/Cleaners

• Maintain quality service standards, ensure cleanliness of the Hawker Centre, ensure compliance to regulations and law
• Ensure smooth operations of the Hawker Centre in accordance to the company SOPs and operational work flows.
• Deliver positive customer interactions including involvement in customer service, recovery work and compliant management.
• Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/resolved.
• To manage Tuckshop and handle Tenancy issues
• Ensure all settlement are tallied
• Ensure top-up kiosk are in working conditions at all times
• Ensure tray return stations are in working conditions at all times
• Ensure cleaners are complying with their daily job requirements
• Assist in events when needed

2. Tenants

• Handle tenancy management
• Liaise with Tenants on operational fundamental requirements
• Assist Outlet Manager in resolving existing tenants requests and problems
• Ensure all tenants follow safe work procedures
• Ensure all documentation is properly updated
• Ad-hoc duties as assigned
• Build relations with tenants and solve problems that may arise within the Hawker Centre
• Issue paper roll to tenants weekly
• Do monthly NEA reports
• Do quarterly NEA reports
• Do quarterly PPT report
• Do monthly updates on stall assistant for stalls
• Do quarterly price comparison between competitors
• Do monthly update on stall tenancy
• Update operating hours for stalls on monthly basis
• Update contact details for tenants
• Do FM report
• Ensure monthly service reports are filled properly/timely
• Do proper filling for tenants documents
• Submit monthly reports to finance
• Take electrical meter reading every month end
• Take digester reading daily
• Ensure posters / banners are updated
• Email tenants on memo and updates
• Arrange and liaise for spring cleaning contractors
• Ensure spring cleaning is done in accordance with requirements
• Liaise with new stall owners for new stall set up

Includes

• a) arranging for equipment to be in
• b) set up of POS system
• c) educate on how to use the POS
• d) set up POS backend, creating menu
• e) educate use of tray card and arranging for stall cutleries
• f) ensure NEA license is obtained
• g) ensure $3 meal is available
• h) dealing with gas supplier and tenants on new setup
• i) update on operating hours / email
• j) update relevant departments on the new change
• - Liaise with stall owners for exiting
• a) ensure stall is reinstate back (if required)
• b) ensure POS system is in working conditions and hardware are in good conditions
• c) ensure tray card is handed over
• d) arrange for disconnection of gas
• e) ensure no perishable products are left in the stall
• f) remove stall from delivery platform (if necessary)
• g) sign NEA termination form
• h) remove email and backend access
• i) update relevant department on the exit
• j) take final reading upon hand over

3. Tuckshop

• Planning staff schedule
• Monthly stock take
• Ordering of goods and maintaining it at a healthy level
• Maintenance of equipment at Tuckshop
• Resolving staff issues
• Monthly report for sales at Tuckshop
• Daily entry for shift sales
• Witness cashiering hand over between shifts
• Helping out at Tuckshop when needed
• Update inventory