OPERATIONS EXECUTIVE

BIG-FOOT MEDICARE PTE. LTD.; Singapore; On-site; SGD 36,000 - 56,000; Full time

Job summary

A healthcare logistics company in Singapore is seeking an Operations Executive to coordinate non-emergency medical transport services. The role involves overseeing scheduling, ensuring compliance, and maintaining vehicle readiness. Candidates should possess strong organizational and communication skills to manage multiple priorities in a fast-paced healthcare environment.

Qualifications

• Strong organizational and communication skills; ability to manage multiple priorities in a fast-paced healthcare-related environment.

Responsibilities

• Oversee the daily scheduling and dispatching of medical transport vehicles and drivers.
• Ensure timely and safe transportation of patients to and from healthcare facilities.
• Coordinate with hospitals, clinics, nursing homes, and internal departments for transport requests.
• Monitor fleet readiness, maintenance, cleanliness, and compliance with regulatory and safety standards.
• Maintain updated records for drivers, vehicles, and transport logs.
• Ensure all staff adhere to infection control protocols and patient handling procedures.
• Support the recruitment, onboarding, and rostering of drivers and attendants.
• Investigate incidents and report to management with proposed solutions.
• Ensure compliance with healthcare regulations and company SOPs.
• Assist in developing operational strategies to improve service delivery and customer satisfaction.
• Prepare and submit regular reports on transport activities and KPIs.
• Coordinate procurement of supplies and manage inventory.

Skills

Organizational skills

Communication skills

Job description

Operations Executive for Medical Transport Services is responsible for coordinating and managing day-to-day operations of non-emergency medical transportation. This includes scheduling, dispatching, compliance, vehicle readiness, and personnel coordination to ensure safe, efficient, and timely transport of patients. The ideal candidate will have strong organizational and communication skills, with the ability to manage multiple priorities in a fast-paced healthcare-related environment.

Key Responsibilities

• Oversee the daily scheduling and dispatching of medical transport vehicles and drivers.
• Ensure timely and safe transportation of patients to and from healthcare facilities.
• Coordinate with hospitals, clinics, nursing homes, and internal departments for transport requests.
• Monitor fleet readiness, maintenance, cleanliness, and compliance with regulatory and safety standards.
• Maintain updated records for drivers, vehicles, and transport logs (e.g. trip sheets, checklists, patient information).
• Ensure all staff adhere to infection control protocols and patient handling procedures.
• Support the recruitment, onboarding, and rostering of drivers and attendants.
• Investigate incidents, accidents, and delays, and report to management with proposed solutions.
• Ensure compliance with healthcare regulations, transport licensing, and company SOPs.
• Assist in developing operational strategies to improve service delivery and customer satisfaction.
• Prepare and submit regular reports on transport activities, KPIs, and resource usage.
• Coordinate procurement of supplies (e.g. PPE, stretchers, wheelchairs) and manage inventory.

Qualifications

• Strong organizational and communication skills; ability to manage multiple priorities in a fast-paced healthcare-related environment.