Operations & Customer Experience Lead (F&B)

8 FOODS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local seafood restaurant in Singapore is seeking an Operations & Customer Experience Executive to handle daily operations, customer enquiries, and ensure quality service standards. This role involves managing order processing, supporting dine-in operations, and liaising with suppliers. Ideal candidates should be organized, calm under pressure, and have a strong customer-first attitude. The position offers competitive salary and chances for growth in an operational role.

Benefits

Competitive salary

Growth opportunities

Staff benefits, including meals

Qualifications

• Comfortable working in a fast-paced environment.
• Strong sense of ownership and responsibility.
• Prior experience in F&B ops or customer service is preferred but not mandatory.

Responsibilities

• Handle customer enquiries via various platforms.
• Print, pack orders, and coordinate deliveries.
• Support dine-in operations and supplier orders.
• Ensure compliance with food safety standards.

Skills

Basic Microsoft Word

Basic Excel

Customer-first attitude

Ability to multi-task

Job description

A local seafood restaurant in Singapore is seeking an Operations & Customer Experience Executive to handle daily operations, customer enquiries, and ensure quality service standards. This role involves managing order processing, supporting dine-in operations, and liaising with suppliers. Ideal candidates should be organized, calm under pressure, and have a strong customer-first attitude. The position offers competitive salary and chances for growth in an operational role.