Operations and Support Executive

SMARTE CARTE SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading transport services company in Singapore seeks an Operations Support Specialist to oversee Standard Operating Procedures and coordinate ground operations. Responsibilities include managing porter services, compiling performance reports, and conducting staff training. Candidate should possess strong communication skills and a degree from a recognized university. The role demands adaptability and IT proficiency, alongside a commitment to operational excellence and teamwork.

Qualifications

• Degree from a recognized university is preferred.
• Strong IT knowledge and media production experience is an added advantage.
• Good written and verbal communication skills.
• Resourceful and process good problem-solving skills.
• Self-motivated and able to work well in a team.
• Adaptable to change and a good team player.
• Good PC skills, especially in MS Office suite.
• Able to obtain an Airport Pass (Airside).

Responsibilities

• Assist in the review, update, and implementation of Standard Operating Procedures (SOPs).
• Coordinate ground operations for new operational rollouts.
• Manage porter services, including daily operations and process improvement.
• Compile, analyze, and interpret operational performance data.
• Lead assigned operations projects end-to-end.

Skills

Good written and verbal communication skills

Resourceful and good problem-solving skills

Strong IT knowledge

Good PC skills, especially in MS Office

Team player

Education

Degree from a recognized university

Job description

Core Responsibilities

• Operation Support

Note: The original description contains multiple sub-sections under Core Responsibilities. The refined version below translates these into standard sections with bullet points for readability while preserving all original content.

Operation Support

• Assist in the review, update, and implementation of Standard Operating Procedures (SOPs).
• Coordinate ground operations for new operational rollouts and SOP implementations, liaising with internal and external stakeholders to ensure timely progress in accordance with project timelines.
• Apply for, renew, and monitor the status of Light Transport Machines (LTM) licences.
• Manage porter services, including daily operations, sales reconciliation, process improvement, and service expansion initiatives.
• Support BizSAFE renewal processes, including coordination, documentation, and regulatory compliance.
• Support and assume Duty Manager responsibilities to oversee Smarte Carte’s operations across all terminals when required.
• Perform Terminal Management Centre (TMC) duties when required.

Operation Performance Analysis and Reporting

• Assist in the coordination and tracking of operational matters and projects, including those assigned to other Terminal Managers.
• Support in managing operational costs and driving cost-efficient processes.
• Assist to ensure operational standards and Key Performance Indicators (KPIs) for Trolley Management, Taxi Management, and other airport services are consistently met in accordance with company standards.
• Support operational readiness and business continuity administration when required.
• Compile, analyse, and interpret operational performance data, proposing practical and implementable improvements.
• Prepare and consolidate monthly performance and KPI reports for submission to clients.

Ops Project Management

• Lead assigned operations projects end-to-end, including ground implementation, performance monitoring, continuous improvement, and stakeholder management.
• Build rapport and establish effective working relationships with clients and key stakeholders.

Training Support

• Conduct onboarding programmes, on-the-job training, and development of operations staff.
• Reviewing and enhancing training syllabi to ensure ongoing relevance, effectiveness, and compliance.

Periodic Duties

• Attend weekly / monthly meeting with client(s).
• Participate and support ad-hoc projects as assigned.
• Support day-to-day operations when required.
• Any other duties as assigned.

Job Specifications (Qualifications/Experiences):

• Degree from a recognized university is preferred.
• Strong IT knowledge and media production experience is an added advantage.
• Good written and verbal communication skills.
• Resourceful and process good problem-solving skills.
• Self-motivated and able to work well in a team.
• Adaptable to change and a good team player.
• Good PC skills, especially in MS Office suite.
• Able to obtain an Airport Pass (Airside).