Operations and Marketing Manager

TCI CARDIOLOGY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore seeks a Healthcare Administrator to manage clinic operations, ensure compliance with regulations, and lead marketing initiatives. The ideal candidate holds a degree in Healthcare Administration or Business Management, with a minimum of 3 years of managerial experience in healthcare operations. Strong communication, conflict resolution skills, and proficiency in digital marketing are essential for this role.

Qualifications

• Minimum 3 years of experience in healthcare operations in a managerial capacity.
• Deep understanding of healthcare workflow, operational practices, and regulatory frameworks.
• Strong communications and analytical skills.

Responsibilities

• Accountable for maintenance and renewal of licenses governed by regulatory bodies.
• Lead clinic adherence to PDPA and ensure compliance with SOPs.
• Oversee inventory management and procurement workflow.

Skills

Healthcare workflow understanding

Stakeholder management

Digital marketing proficiency

Conflict resolution

Education

Degree in Healthcare Administration or Business Management

Job description

Healthcare Administration

• Accountable for the maintenance and renewal of pertinent licences governed by the regulatory bodies
• Ensure all operations are fully compliant with internal SOPs, MOH regulations and statutory requirements
• Lead the clinic’s adherence to the Personal Data Protection Act (PDPA), overseeing confidentiality protocols
• Oversee inventory management for medical supplies, medication and consumables, oversee procurement workflow and vendor relationships
• Responsible for engaging with external vendors and sponsors to coordinate educational grants, facilitate communication regarding contracts and agreements between the company and external stakeholders
• Serve as the key liaison with GP, TPAs, insurance companies and medical concierge services, facilitating collaboration and partnerships and implement work processes
• Responsible for initiating lease negotiations, coordinating with relevant stakeholders and ensuring all legal requirements are met for smooth tenancy management
• Lead discussions and coordinate with relevant stakeholders for road-mapping clinic development
• Track and analyze key operational KPI, compile relevant data and presentation slides to present monthly and quarterly operations updates to the board of directors

Clinic Operations Management

• Ensure the effective implementation of clinic policies, procedures and standard operating protocols
• Provide leadership and partner closely with the clinic managers, fostering a positive and collaborative work environment. Assist in conducting regular performance evaluations, provide feedback
• Collaborate with other departments, including technical and administrative teams, to enhance communication and coordination of care
• Foster effective communication between staff and management, ensuring timely updates, escalation of issues and practical solutions
• Develop and monitor the achievement of clinic goals and performance indicators (financial, quality and operational)
• Identify and implement process improvement initiatives to enhance service delivery and patient experience
• Manage patient feedback and complaints promptly and professionally to uphold service standards
• Lead service recovery efforts and implement preventive measures to improve patient satisfaction
• Serve as the key liaison with external stakeholders including regulatory bodies, vendors and contractors

Marketing and Branding

• Develop and maintain the clinic’s website and social media platforms
• Track digital performance and optimize campaigns for cost-effective lead generation
• Develop and implement the annual marketing plan and budget with the Marketing Director, to align with clinic growth objectives and company goals
• Maintain and expand GP referral networks through CME talks, educational events and regular engagement
• Support outreach to overseas patients through regional medical concierges
• Coordinate media opportunities, including magazine features, press releases and interviews with our Cardiologists
• Monitor patient feedback and market trends, analyze patient referral data to identify growth opportunities and leakages
• Provide monthly marketing and business development reports to management
• Liaise with Marketing Director and other stakeholders to produce brochures and patient education materials

Requirement

• Degree in Healthcare Administration, Business Management or related fields
• Minimum 3 years of experience in healthcare operations in a managerial capacity
• Deep understanding of healthcare workflow, operational practices and regulatory frameworks
• Strong communications, conflict resolution and stakeholder management skills
• Proficiency in digital marketing, data driven mindset with strong analytical and reporting capabilities
• Able to anticipate, identify issues and resolve challenges proactively