Operations Analyst / Senior Analyst (Hybrid)

LIBERTE HR SERVICES PTE. LTD.; Singapore; On-site; SGD 50,000 - 65,000; Full time

Job summary

A global eCommerce logistics provider is seeking an Operations Analyst/Senior Analyst to join its Hub Operations team in Singapore. This role involves monitoring delivery performance, generating insights, and collaborating with cross-functional teams to enhance service quality. Ideal candidates hold a degree in a relevant field and possess strong analytical skills, particularly in Excel. They should be proactive and have experience in logistics or e-commerce environments.

Qualifications

• 2–3 years of experience in operations, logistics, or e-commerce environments.
• Good understanding of end-to-end logistics processes and SLA monitoring.
• Proactive and adaptable team player with a continuous improvement mindset.

Responsibilities

• Monitor and analyse end-to-end delivery and transit times.
• Identify and articulate root causes of SLA deviations.
• Respond to customer and internal queries on parcel status.
• Implement improvement initiatives to enhance service quality.
• Conduct regular quality and performance reviews.

Skills

Analytical capability

Advanced Excel skills

Clear communication skills

Education

Diploma or Degree in Logistics, Supply Chain, Business, or Data Analytics

Tools

SQL

Power BI

Job description

Our client, a global eCommerce logistics provider, is seeking an Operations Analyst / Senior Analyst to join its Hub Operations team in Singapore. Reporting to the Regional Head of Supply Chain, this role focuses on monitoring end-to-end delivery performance, generating actionable performance insights, and identifying service level gaps. You will work closely with cross-functional teams to resolve issues, improve processes, and enhance overall service quality and customer satisfaction.

About the Role

• Monitor and analyse end-to-end delivery and transit times, producing weekly and monthly performance reports for management.
• Identify, analyse, and articulate root causes of SLA deviations, translating insights into actionable recommendations.
• Respond to customer and internal queries on parcel status with clear, data-backed explanations.
• Partner closely with Operations and cross-functional teams to implement improvement initiatives that enhance service quality and customer satisfaction.
• Conduct regular quality and performance reviews with the Regional Quality Team to ensure alignment with regional SLA targets and standards.
• Support continuous improvement initiatives by challenging assumptions, refining processes, and improving reporting quality.

About You

• Diploma or Degree in Logistics, Supply Chain, Business, Data Analytics, or a related discipline, with 2–3 years of experience in operations, logistics, last-mile, or e-commerce environments.
• Strong analytical capability with advanced Excel skills; SQL and Power BI exposure is an advantage.
• Good understanding of end-to-end logistics processes and SLA monitoring.
• Proactive, adaptable team player with clear communication skills and a continuous improvement mindset.