Operation Sales Manager

FRESVER BEAUTY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A beauty wellness firm in Singapore is seeking a Branch Manager to lead operations and achieve sales targets. The role requires a minimum of 8 years of experience in the beauty industry and strong leadership skills. The ideal candidate will be responsible for staff training, maintaining operations, and ensuring excellent customer service. An attractive compensation package will be offered, inclusive of salary and incentives.

Qualifications

• Minimum 8 years of experience in the beauty wellness industry.
• Proven track record in achieving sales targets.
• Ability to work retail hours, including weekends and public holidays.

Responsibilities

• Oversee branch operations and sales targets.
• Train and motivate staff for excellent customer service.
• Manage staffing, including leave approvals and scheduling.

Skills

Sales target achievement

Leadership

Interpersonal skills

Teamwork

Customer service

Job description

Main Duties & Responsibilities

• Report directly to Sales & Operations Director
• Overall responsible and in charge of the branch’s smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff’s leave applications approve staff’s OT, staff’s punctuality, staff’s appraisal, planning and updating on roster, update staff on all current promotions, making cold-calls to customers, handling customer’s complaint, staff’s grievances, branch’s cleanliness and etc
• To motivate staff in building team work, ensure good communication among staff and foster a positive working environment
• Shifting of manpower from outlets to outlets when manpower is down
• To establish good relationship and provide excellent service to customers
• Sharing of knowledge to staff, perform staff training and coaching on effective practices regularly in relation to daily operations matter, sales pitch on products and treatments, customer service and etc
• Empower staff to accomplish task and achieve desired goal
• Conduct product theories, hands-skill and sales pitch training
• Perform any other ad-hoc duties and other matters as assigned by the Company

Requirements

• Min. 8 years' experience in the beauty wellness industry with proven track record in sales target
• Independent, motivated, optimistic and possess initiative
• Highly motivated, sales driven and service oriented
• Good interpersonal skills and communication qualities
• Team player with ability to cooperate with colleagues and have strong leadership capabilities
• Willing to work retail hours (including weekends and public holidays)
• Passionate about the beauty and service industry
• Attractive package will be offered (including basic salary, commission and incentives)