Operation Manager

ONE RUBY PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading operations management firm in Singapore seeks an experienced Operations Manager to oversee daily operations, ensuring efficiency and quality. The role involves developing policies, monitoring workflows, managing budgets, and fostering a culture of teamwork and continuous improvement. Candidates should have a track record in operations management and strong analytical skills. This position offers an opportunity to make impactful changes in a dynamic environment.

Qualifications

• Proven track record in operations management.
• Strong analytical skills to assess processes and improve efficiencies.
• Excellent leadership and communication abilities.

Responsibilities

• Manage daily operations to ensure efficiency, quality, service, and cost-effective management.
• Develop and implement operational policies and procedures.
• Monitor and optimize workflows, processes, and productivity.

Job description

• Manage daily operations to ensure efficiency, quality, service, and cost-effective management of resources.
• Develop and implement operational policies and procedures.
• Monitor and optimize workflows, processes, and productivity
• Supervise, train, and evaluate operational staff.
• Set performance goals and conduct regular performance reviews.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Ensure optimal use of materials, equipment, and staff.
• Manage vendor relationships and service contracts.
• Prepare and manage operational budgets.
• Identify cost-saving opportunities and drive efficiency initiatives.
• Monitor expenses and ensure financial targets are met.
• Implement and maintain quality control standards across operations.
• Ensure compliance with health, safety, and industry regulations.
• Analyze operational data and KPIs to support decision-making.
• Lead operational projects, expansions, or restructuring efforts.
• Monitor feedback and implement service improvements.
• Handle escalated customer issues and complaints professionally.