Operation Manager

UNIVERSAL FASHION SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading fashion retailer in Singapore is seeking an experienced retail operations manager to oversee multiple stores. This role involves training and managing staff, ensuring excellent customer service, and optimizing inventory levels. Candidates should have 5-8 years of experience in retail operations, strong leadership skills, and proficiency in data analysis and budget management. The position offers a dynamic work environment where you can drive significant operational improvements.

Qualifications

• 5–8+ years of experience in retail operations, with 2–3+ years in a supervisory or multi-store leadership role.
• Proven track record in staff management, inventory control, budget management, and customer experience.
• Experience in vendor/supplier management and building/landlord coordination is highly preferred.
• Solid data analysis skills: able to interpret sales trends and operational KPIs.
• Strong leadership with the ability to coach, mentor, and conduct performance evaluations.

Responsibilities

• Overseeing the operations of multiple retail stores to ensure efficient performance.
• Training and managing store staff, setting performance goals, and conducting evaluations.
• Ensuring excellent customer service to enhance satisfaction and loyalty.
• Monitoring and managing inventory levels to optimize availability.
• Analyzing sales data and identifying trends for improvement.
• Managing the operational budget for stores.
• Ensuring compliance with health and safety regulations.
• Managing relationships with vendors and suppliers.
• Implementing security measures to prevent theft.
• Identifying operational inefficiencies and process improvements.

Skills

Staff management

Inventory control

Budget management

Customer experience

Vendor management

Data analysis

Leadership

Communication skills

Tools

POS systems

Inventory management software

Retail analytics dashboards

Job description

Job Description

• Overseeing the operations of multiple retail stores (if applicable) to ensure consistent and efficient store performance.
• Training, and managing store staff, including setting performance goals and conducting performance evaluations.
• Ensuring excellent customer service is provided at all times to enhance customer satisfaction and loyalty.
• Monitoring and managing inventory levels to optimize stock availability, minimize stockouts, and reduce excess inventory.
• Analyzing sales data and store performance to identify trends, opportunities, and areas for improvement.
• Managing the operational budget for stores and ensuring expenses are within budgetary limits.
• Ensuring compliance with health and safety regulations to provide a safe shopping environment for customers and employees.
• Managing relationships with vendors and suppliers to ensure timely delivery of products and negotiate favorable terms.
• As a Company liaison in doing coordination or communication directly with the Building Management / Landlord to support and ensure the operation activities run smoothly.
• Implementing security measures to prevent theft and ensure the safety of customers, employees, and store assets.
• Identifying operational inefficiencies and implementing process improvements to enhance productivity and customer service.
• Providing training and development opportunities for store staff to improve their skills and performance.
• Collaborating with marketing teams to plan and execute promotions, sales events, and marketing initiatives.
• Monitoring customer feedback and addressing customer concerns or complaints promptly.
• Ensuring compliance with relevant retail regulations, labor laws, and company policies.

Job Requirements

• 5–8+ years of experience in retail operations, with 2–3+ years in a supervisory or multi-store leadership role
• Proven track record in staff management, inventory control, budget management, and customer experience.
• Experience in vendor/supplier management and building/landlord coordination is highly preferred.
• Proficiency with POS systems, inventory management software, and retail analytics dashboards.
• Solid data analysis skills: able to interpret sales trends, conversion metrics, basket size, and operational KPIs to drive decisions.
• Budgeting and cost control: forecasting, managing store P&L, and executing cost-optimization initiatives.
• Strong leadership with the ability to coach, mentor, and conduct performance evaluations
• Strong communication (verbal and written) and presentation skills.