Operation Administration Manager (Education and Training)

STAG MATCH INSTITUTE PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A training and education institute in Singapore seeks an operational support professional to manage course scheduling, office administration, and provide customer service. The ideal candidate holds at least a GCE A Level/Diploma and has strong communication skills. Responsibilities include coordinating with trainers, conducting training for new staff, and assisting in project research. The role demands a proactive approach with a focus on teamwork and independence.

Qualifications

• Minimum GCE A Level/Diploma in any discipline.
• Good command of English is mandatory.
• Prior operations and office administration experience preferred.

Responsibilities

• Support operations and general office administration.
• Schedule courses and manage trainer assignments.
• Provide customer service and IT support to trainees.

Skills

Communication skills

Proficient in Microsoft Office

Team player

Positive mentality

Creative with presentation skills

Education

GCE A Level/Diploma in any discipline

Job description

Responsibilities

• Provide overall support for operations , co-ordination and general office administration through a variety of tasks related to organization and communication.
• Scheduling Courses and Coordination
• Plan and improve SOP
• Plan and scheduling trainers and assignments
• Co-ordinating with Trainers and stakeholders
• Provide Training for new Trainers
• Provide Customer service ,support and guide to trainees enquiries
• Provide Simple IT support to trainees and stakeholders
• Plan and organise regular business reviews
• Assist in preparation of monthly report and update meeting with senior management
• Develop and maintain a filing system
• Provide support in project research work
• Assist in the planning and organising of eco-system, internal engagements and transformation initiatives
• Assist in commercialisation of products and solutions
• Provide support in the marketing and promotions of the Business Innovation Centre
• Provide after course and during course support.
• Able to follow up with claims and collection of fee.
• Able to travel to branches to branches
• Able to ensure a smooth day to day operations process
• Simple Book-Keeping

Requirements

• Minimum GCE A Level/Diploma in any discipline
• Good communication skills and with an excellent command of English.
• Proficient in Microsoft Office
• Proactive and with a positive mentality, creative with excellent presentation, communication, negotiation and interpersonal skills
• Able to work independently and as well as a team player
• Able to lead the team and have good initiative
• Prior operations and office administration experience preferred
• Prior to WSQ claim and operation experience preferred
• Able to work independently and as well as a team player
• Able to lead the team and have good initiative