One-Stop Student Services Lead

Nanyang Technological University; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading university is seeking an Executive/Senior Executive to join their team. This role involves managing student-centric processes, addressing diverse student queries, and ensuring compliance with relevant regulations. Candidates should have a minimum diploma, proficiency in Microsoft Office, and a strong customer focus. The position requires excellent problem-solving and interpersonal skills, with flexibility to adapt to changing priorities. The offer will be based on qualifications and experience.

Qualifications

• Demonstrated passion for delivering exceptional customer experiences.
• Strong analytical skills coupled with proactive problem-solving abilities.
• Excellent interpersonal abilities for fostering positive relationships.

Responsibilities

• Handle diverse student enquiries received through One Stop hotlines, emails and counter.
• Collaborate with relevant departments to address complex student-related queries.
• Support other portfolio including student insurance and degree certificate processes.

Skills

Customer Focus

Problem-Solving Aptitude

Interpersonal Skills

Adaptability

Time Management

Education

Minimum Diploma in any discipline

Tools

Microsoft Office

Job description

A leading university is seeking an Executive/Senior Executive to join their team. This role involves managing student-centric processes, addressing diverse student queries, and ensuring compliance with relevant regulations. Candidates should have a minimum diploma, proficiency in Microsoft Office, and a strong customer focus. The position requires excellent problem-solving and interpersonal skills, with flexibility to adapt to changing priorities. The offer will be based on qualifications and experience.