Omnichannel Customer Care Transformation Lead

L'OREAL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global beauty company based in Singapore seeks a candidate to lead the identification and implementation of omnichannel customer care initiatives. The role involves aligning with global teams and facilitating effective change management processes. Responsibilities include regular communications with stakeholders, training teams, and supporting the deployment of new customer care processes. Ideal candidates will have experience in customer care and exemplary communication skills.

Qualifications

• Experience in customer care and process improvements.
• Strong communication and alignment skills with teams.
• Ability to train and upskill teams in new processes.

Responsibilities

• Identify and implement customer care initiatives to enhance efficiency.
• Align with global teams regarding customer care.
• Support the deployment of new Customer Care processes.

Job description

A global beauty company based in Singapore seeks a candidate to lead the identification and implementation of omnichannel customer care initiatives. The role involves aligning with global teams and facilitating effective change management processes. Responsibilities include regular communications with stakeholders, training teams, and supporting the deployment of new customer care processes. Ideal candidates will have experience in customer care and exemplary communication skills.