Offline Retail Channel Manager

OMNINEST PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail management company located in Singapore is seeking a Retail Operations Manager to oversee day-to-day operations of multiple stores. The ideal candidate will develop strategies to boost sales and profitability, manage and train staff, and ensure compliance with operational standards. Proven experience in retail management and excellent leadership skills are required. This role also involves inventory control and collaboration with suppliers for efficient operations.

Qualifications

• Proven experience in retail operations management in multi-store settings.
• Strong leadership, people management, and decision-making skills.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Oversee day-to-day operations of all offline retail stores.
• Develop and implement strategies to increase store sales.
• Manage, train, and motivate retail staff.
• Monitor store performance and KPIs.
• Ensure excellent customer service standards.
• Manage stock levels and inventory control.
• Coordinate with suppliers and logistics.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Interpersonal skills

Customer service

Retail management

Education

Diploma/Degree in Business Retail Management

Tools

MS Office

Retail POS systems

Job description

Job Summary:

Oversee day-to-day operations of all offline retail stores.

Develop and implement strategies to increase store sales and profitability.

Manage, train and motivate retail staff to achieve performance goals.

Monitor store performance, sales reports and KPIs.

Ensure excellent customer service standards are consistently delivered.

Manage stock levels, Inventory control, and replenishment cycles.

Coordinate with suppliers, logistics and headquarters for smooth supply chain operations.

Implement and ensure adherence to company policies, visual merchandising and brand guidelines.

Plan and execute promotional campaigns and in-store events to boost sales.

Resolve escalated customer issues effectively and professionally.

Conduct regular audits to ensure compliance with safety, hygiene and operational standards.

Prepare budgets, forecasts, and performance reports for management review.

Handling all Departmental stores offline like Ntuc, Shopee, Lazada, TikTok and have fast pulling goods experience

Requirements:

Diploma/Degree in Business Retail Management or related field.

Proven experience in retail operations management (preferably in multi-store settings).

Strong leadership, people management and decision-making skills.

Excellent communication and interpersonal skills.

Strong analytical and problem-solving ability.

Proficiency in MS Office and retail POS systems.

Ability to work in a fast-paced, customer-focused environment.