Novotel Singapore on Stevens : Senior/ Guest Service Agent

Oxley Gem Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A premier hospitality provider in Singapore is looking for a dedicated team member to assist guests with check-in and checkout, manage room assignments, and ensure memorable experiences. Responsibilities include handling guest inquiries, managing complaints, and collaborating with departments to exceed guest expectations. This role is key to enhancing guest satisfaction and service quality.

Responsibilities

• Assist guests with check in and checkout, and other cashiering duties.
• Welcome guests on arrival, register, and issue room keys.
• Liaise closely with other relevant departments to meet guest needs.
• Handle guests’ complaints and comments tactfully and efficiently.

Job description

Responsibilities

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious-looking person(s) / articles
• Perform other reasonable duties assigned by the assigned by the Management

Only shortlisted candidates will be notified.