Novotel Singapore on Stevens : Guest Services Agent / Bellman

Accor Hotels; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality group in Singapore is seeking a dedicated individual to provide outstanding guest services. The position requires timely delivery of luggage and messages, engaging with guests in the lobby, and maintaining a high standard of service. Ideal candidates will possess excellent communication skills and a service-focused personality. Join a vibrant team in a dynamic environment that celebrates diversity and excellence.

Qualifications

• Customer related experience is an asset.
• Professional presentation is required.

Responsibilities

• Deliver guests’ luggage and messages promptly.
• Orient guests in a friendly and engaging manner.
• Act as an ambassador for the property in the lobby.

Skills

Service focused personality

Excellent communication skills

Ability to work well under pressure

Teamwork ability

Job description

Company Description

Novotel Singapore on Stevens and Mercure Singapore on Stevens are committed to attracting, recruiting and retaining diverse talents from all walks of life. At Novotel Singapore on Stevens and Mercure Singapore on Stevens, we value and celebrate diversity, provide pay equity and equal opportunities for promotion, training and development programmes. We pride ourselves in creating and sustaining an inclusive and equitable working and learning environment for all.

Located along the arterial road that leads to Singapore’s iconic Orchard Road sits a stunning new lifestyle hub – the 254-room Novotel Singapore on Stevens and 518-room Mercure Singapore on Stevens, along with an eclectic array of F&B outlets. Step into this lush urban paradise equipped with an infinity pool, lap pool, tennis court, 24-hour gym, 9 meeting spaces, ballrooms and 4 hotel restaurants and bars, with 7 additional dining outlets.

Awarded Gold in the 2018 Melbourne Design Awards for its creative architecture, the Novotel Singapore on Stevens and Mercure Singapore on Stevens building tells a unique story from its aerial view to the elements around the hotel.

Job Description

• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain a presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
• Service focused personality is essential; customer related experience is an asset
• Ability to work well under pressure in a fast-paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Perform other reasonable duties assigned by the Management.