Network Technician - (SS-FNW240507 002/01)

Xcellink Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent security firm in Singapore is seeking a Network Technician to ensure network stability and provide on-site support. The candidate must hold a Higher Nitec or Nitec in IT and possess knowledge of networking. This position involves a standby rotation and shift work, making strong communication skills and teamwork essential. The successful applicant will be primarily based at Woodlands Checkpoint, with potential assignments at Tuas checkpoint.

Benefits

Shift Allowance

Performance Bonus

Qualifications

• Basic knowledge of networking principles.
• Understanding of procedures and instructions in operation manuals.
• Ability to work rotational shifts.

Responsibilities

• Participate in Network Maintenance standby duty rotation.
• Achieve SLAs for resolving faults.
• Provide 1st Level on-site Network Support to end-users.
• Attend to customers' issues when not on standby.
• Ensure network stability through routine tasks.
• Manage MAC and IP address allocations.
• Handle network systems patch management.

Skills

Team player

Strong communication skills

Problem-solving

Education

Higher Nitec or Nitec in IT

Job description

You will be part of a team in a security firm specializing in supplying the latest security surveillance systems to the Asia Pacific region. Our client has gained a remarkable reputation for their high-performance equipment and comprehensive after-sales technical services.

As aNetwork Technician, you will be responsible for the following :-

• Be a part of Network Maintenance standby duty rotation that is assigned by the Team Lead.

• Achieve the Service Level Agreement (SLAs) set for resolving single faulty cases. Meet these SLAs to maintain high level service quality.

• Provide 1st Level on-site Network Support to end-users.
• Attend to daily customers' issues reported when not on standby.
• Perform routine tasks to ensure the network's stability and prevent potential issues.
• Identify and resolve issues related to network.
• Manage the allocation of Media Access Control (MAC) and Internet Protocol (IP) addresses to devices on the network.
• Responsible for the patch management of network systems and devices to ensure security and optimal performance.

• Minimum Higher Nitec or Nitec with Module in IT and has fundamental knowledge in Network.
• Capable to understanding and implement procedures and instructions given in operations manual.

• A strong team player with the ability to collaborate and willingness to support others.
• Have strong communications skills and ability to resolve issues or inquiries effectively.
• Able to work rotational shifts:1st Shift (08:00 - 20:00 hours) & 2nd Shift (20:00 - 08:00 hours).
• Successful applicants for this position should be ready to work primarily atWoodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.

• You will be trained to install, monitor, and troubleshoot network equipment.
• Shift Allowance
• Performance Bonus