Multilingual Customer Care Specialist — Rotating Shifts

SmartHire by SEEK; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a Customer Service Executive (Call Centre). This role involves responding to customer inquiries, providing excellent service, and handling high call volumes. Candidates should possess a passion for helping others, effective communication skills, and basic computer literacy. Flexibility for a 5-day work week with rotating shifts is required. On-the-job training will be provided, welcoming applications from those without prior experience.

Benefits

Training provided

Shift allowance

Qualifications

• Minimum Post-secondary Certificate with 1 year of experience in customer service or contact centre operations is preferred.
• Excellent communication, telephone, and interpersonal skills are required.
• Proficiency in English is necessary, mother tongue of other languages is advantageous.
• Basic computer literacy and skills in Microsoft Office are a must.
• Ability to adapt to a fast-paced environment is essential.

Responsibilities

• Resolve customer inquiries and provide timely responses.
• Deliver excellent customer service to callers.
• Manage high call volumes efficiently.
• Support diverse needs of English and non-English speaking callers.

Skills

Customer service orientation

Effective communication

Basic computer literacy

Ability to handle high call volumes

Education

Post-secondary Certificate

Tools

Microsoft Office

Job description

A leading recruitment firm in Singapore is looking for a Customer Service Executive (Call Centre). This role involves responding to customer inquiries, providing excellent service, and handling high call volumes. Candidates should possess a passion for helping others, effective communication skills, and basic computer literacy. Flexibility for a 5-day work week with rotating shifts is required. On-the-job training will be provided, welcoming applications from those without prior experience.