Multichannel Game Support Specialist (Contractor)

PTW; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading gaming support firm in Singapore is looking for a customer support representative to provide technical issue resolution across various platforms. Candidates must be fluent in both English and Chinese, with a focus on customer satisfaction and technical troubleshooting. This role requires flexibility to work shifts, including weekends. Competitive hourly compensation of $12 for independent contractors is offered.

Qualifications

• Able to work on weekends and public holidays based on shift roster schedule.
• Fluency in both verbal and written communication in Chinese and English.
• Possess a customer-focused mindset and able to troubleshoot various issues.

Responsibilities

• Provide customer support and technical issue resolution through multiple channels.
• Handle concurrent chat and email interactions.
• Identify trends in customer problems and provide feedback.

Skills

Customer support

Technical troubleshooting

Fluency in Chinese and English

Communication skills

Attention to detail

Job description

A leading gaming support firm in Singapore is looking for a customer support representative to provide technical issue resolution across various platforms. Candidates must be fluent in both English and Chinese, with a focus on customer satisfaction and technical troubleshooting. This role requires flexibility to work shifts, including weekends. Competitive hourly compensation of $12 for independent contractors is offered.