MS CRM Business Analyst/System Analyst

Unison Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology services provider seeks an experienced MS CRM Business Analyst in Singapore to implement and enhance CRM platforms, specifically MS Dynamics D365, for banking clients. The role involves guiding users, managing deployments, and collaborating with cross-functional teams. Ideal candidates should possess significant experience in CRM configuration and business analysis within service and sales modules to optimize user solutions.

Qualifications

• Strong functional experience with Sales & Service modules of D365.
• Experience as a Business Analyst or Functional Consultant.
• Hands-on experience in configuration of Microsoft Dynamics CRM.

Skills

CRM Platform (MS Dynamics)

Implementation with Banking clients

Business process analysis

Tools

Microsoft Dynamics CRM

Job description

Requirements

Job Title: MS CRM Business Analyst

• System Analyst with knowledge in CRM Platform (MS Dynamics) - D365.
• Experience in implementing D365 with Banking clients (Service & Sales modules).
• Strong Functional experience with Sales & Service Modules of D365.
• Experience in Guiding users on the best possible solutions, advise them on Menus and screens - final outcome, etc.
• Experience in CRM modules for Sales and Service modules.
• Hands-on experience in the configuration of Microsoft Dynamics CRM.
• Experience as a Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain.
• Experience in business requirements gathering, reviewing functional specification and technical design document.
• Exposure in interacting with multiple teams (functional and technical).
• Experience in aligning specification from multiple systems and interfaces (middleware, core system and CRM).
• Experience in issues management (prioritization and assignment to the rightful team).
• Experienced in mapping business processes and writing user stories and requirement specifications.
• Experienced in managing multiple system deployment projects as a Business Analyst.