MICE EXECUTIVE

WTS TRAVEL & TOURS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A travel consultancy firm in Singapore seeks an experienced Travel Consultant to evaluate clients' travel needs and provide tailored recommendations. The role involves comprehensive travel arrangements including ticketing and accommodations, along with maintaining client records. Proficiency in travel software is crucial, along with a strong command of English and travel industry knowledge. The ideal candidate will also handle both independent and group travel to ensure client satisfaction in all aspects of their travel experience.

Qualifications

• Proven experience as a Travel Consultant handling both independent and group travel.
• Proficient in travel software, including Travel Reservation Systems and GDS.
• Strong command of English.

Responsibilities

• Assess clients' travel needs and recommend suitable options.
• Conduct research on destinations and travel options.
• Prepare and provide trip proposals based on client requests.
• Coordinate travel arrangements including ticket booking and accommodation.
• Provide necessary information and travel documents to travellers.
• Maintain and update digital client records.

Skills

Travel consulting experience

Proficient in travel software

Strong command of English

Knowledge of travel regulations

Tools

Travel Reservation Systems

Global Distribution Systems (GDS)

Job description

• Assess clients' travel needs and recommend suitable travel options and advice.
• Conduct research on destinations, travel options, pricing, requirements, advisories, and reviews.
• Prepare and provide trip proposals and quotations based on client requests.
• Coordinate travel arrangements from start to finish, including ticket booking, accommodation, and transportation through various booking portals and distribution systems.
• Provide travellers with necessary information and travel documents.
• Ability to tour lead with clientele onsite/overseas
• Address any unexpected issues, feedback, and ensure appropriate resolutions.
• Maintain and update digital client records.
• Foster relationships with key contacts and points of contact.
• Collaborate with relevant departments on billing and payment tasks, including invoicing, account statements, accounts receivable, and refunds.
• Strive to meet revenue and profit targets.
• Facilitate onsite meetings with clients and vendors.

Job Requirements

• Proven experience as a Travel Consultant handling both independent and group travel.
• Proficient in travel software, including Travel Reservation Systems and Global Distribution Systems (GDS) like Sabre.
• Strong command of English.
• In-depth knowledge of various travel types, including domestic and international, business and leisure.