Membership Consultant

AMORE FITNESS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A boutique fitness studio in Singapore is looking for a Membership Consultant to serve as the first point of contact for prospective members. This role involves sales, onboarding, and building long-term relationships. You'll conduct studio tours and manage member queries while maintaining a welcoming environment. Ideal candidates are customer-focused and passionate about health and wellness. The studio offers competitive pay and opportunities for career growth in its early phases.

Benefits

Competitive salary + benefits package

Free gym memberships

Career progression through studio expansions

Access to professional development

Qualifications

• Experience in sales, customer service, hospitality, or boutique fitness preferred.
• Previous experience in a fitness or wellness environment is an advantage.
• Familiarity with booking or CRM systems is a plus.

Responsibilities

• Act as primary contact for enquiries via multiple channels.
• Conduct studio tours and explain training concepts.
• Convert trials and enquiries into active memberships.
• Maintain a professional front-of-house presence.
• Manage studio operations and scheduling.

Skills

Strong communication and interpersonal skills

Passion for health and wellness

Organised, reliable, and detail-oriented

Comfortable discussing pricing and services

Consultative, relationship-based sales experience

Job description

amber, the exciting new sister brand of Amore Fitness, is an upcoming boutique women’s-only group functional training studio in Singapore. The studio is built around high-quality coaching, strong community, and long-term member development. Join us as we take a step towards a new era of fitness in Singapore.

The Membership Consultant is the first point of contact for prospective and existing members. This is responsible for delivering a warm, professional, and informative experience that converts enquiries into memberships and builds long-term relationships. You will play a key role in sales, onboarding, and retention, while contributing to the overall energy and community of the studio. This position suits someone who is people-focused, confident, and enjoys helping others take the first step in their fitness journey.

Key Responsibilities

Sales & Member Onboarding

• Act as the primary point of contact for enquiries via walk-ins, email, phone, and social channels
• Conduct studio tours and clearly explain the studio’s training concept and membership options
• Convert trials, intro offers, and enquiries into active memberships
• Guide new members through onboarding, booking systems, and studio policies
• Take charge of branch sales and retention performance

Member Experience & Relationship Building

• Maintain a welcoming, professional front-of-house presence
• Build strong relationships with members through regular follow-up and engagement
• Handle member questions, concerns, and feedback in a calm and solutions-oriented manner
• Engage with the local community through social gatherings, workshops, and member appreciation events to strengthen relationships
• Contribute ideas and collect feedback to improve the overall client experience and studio atmosphere

Administrative & Reporting Support

• Manage studio operations, including scheduling, check-ins and a clean and organized environment
• Manage bookings, payments, membership changes, and account enquiries
• Track leads, follow-ups, and conversions accurately in the studio system
  Support basic sales and membership reporting
• Assist the Studio Manager with operational and administrative tasks as required

Qualification and Experience

• Experience in sales, customer service, hospitality, or boutique fitness preferred
• Previous experience in a fitness or wellness environment is an advantage
• Comfortable discussing pricing, packages, and fitness services with confidence
• Consultative, relationship-based sales experience preferred

Requirements and Skill Set

• Strong communication and interpersonal skills
• Passion for health and wellness
• Confident, friendly, and customer-focused
• Organised, reliable, and detail-oriented
• Comfortable working evenings, weekends, and flexible shifts
• Familiarity with booking or CRM systems is a plus

What We Offer

• Competitive salary + benefits package
• Free gym memberships
• Career progression through studio expansions
• Access to professional development, education and certifications
• Opportunity to be part of a studio from its early growth phase

We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Interested candidates are welcome to submit a detailed resume. For more information, please visit us at: www.amorefitness.com.