Member Services Officer (1 Year Contract)

Resorts World Sentosa; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading hospitality organization in Singapore seeks a Member Services Officer for a 1-year contract. You'll be responsible for providing excellent customer service at loyalty program booths, assisting guests with registration and inquiries. Candidates should have a diploma in Hospitality or Business and prior customer service experience. The role requires strong communication skills and the ability to work in a fast-paced environment. Shift work is required.

Qualifications

• Minimum Diploma in Hospitality, Business, or related field is a plus.
• Prior experience in customer service, frontline operations, or retail/hospitality preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Serve as the first point of contact for guests at booth.
• Assist with member registration and account updates.
• Respond promptly to customer enquiries and concerns.
• Resolve guest disputes and service issues.
• Promote loyalty program benefits to drive engagement.

Skills

Customer service experience

Strong interpersonal skills

Problem-solving mindset

Basic computer skills

Education

Minimum Diploma in Hospitality or Business

Tools

CRM systems

POS systems

Job description

Member Services Officer (1 Year Contract)

We are seeking a confident and customer-oriented Member Services Officer to join our Loyalty Program Operations Team. The successful candidate will be deployed at frontline roving booths to support the day‑to‑day execution of loyalty program activities, including onboarding, enquiry handling, and service recovery. You will be the face of the brand, delivering professional and prompt assistance to guests while upholding service excellence standards.

This is a 1‑year contract position, with the possibility of renewal subject to individual performance and organizational requirements.

Key Responsibilities

• Serve as the first point of contact for guests at booth/visitor centre or activation sites
• Assist with member registration, account updates, and redemption of loyalty rewards.
• Respond promptly and professionally to customer enquiries, feedback and concerns.
• Resolve guest disputes and service issues on‑site, escalating when necessary.
• Promote benefits of the loyalty program to drive sign‑ups and member engagement.
• Accurately perform system transactions such as membership verification and point adjustment.
• Ensure booths readiness, cleanliness and availability of marketing collaterals or merchandise.
• Capture and report operational feedback or recurring guest issues to the supervisor.
• Support ad‑hoc events, campaigns or special projects involving loyalty operations.
• Maintain a high standard of service and professionalism at all times.
• Comfortable with prolonged periods of standing during shift hours, peak period or high traffic events.

Required Qualifications

• Minimum Diploma in Hospitality, Business, or related field is a plus.

Required Skills

• Prior experience in customer service, frontline operations, or retail/hospitality preferred.
• Strong interpersonal and communication skills with confidence in guest interaction.
• Able to work independently in a fast‑paced and dynamic environment.
• Positive attitude, problem‑solving mindset, and team player with a proactive mindset.
• Able to commit to rotating shifts, weekends and public holidays.
• Proficient in basic computer skills and familiar with CRM and POS systems – an advantage.