Manager/Senior Manager (Family Support), SSP/OP

Ministry Of Social And Family Development; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A governmental organization in Singapore is searching for a Manager/Senior Manager to oversee operational policies for Family Service Centres and Youth GO! Programme. The ideal candidate will have 3-5 years of experience in policy or operational policy, preferably in the social service sector, strong writing and analytical skills, and capabilities in project management. The role involves developing guidelines, reviewing performance standards, and collaborating with stakeholders to enhance service delivery. Join us in making a positive impact in the community.

Qualifications

• 3–5 years’ work experience in policy or operational policy, preferably in social services.
• Ability to work effectively with various stakeholders.
• Adaptable to changing circumstances.

Responsibilities

• Review Key Performance Indicators and Service Standards Requirements.
• Develop operational guidelines for new and existing schemes.
• Maintain and review referral protocols to support clients' needs.
• Plan transition for quality-based selection processes.
• Support broader policy reviews and execution of service policies.

Skills

Strong writing skills

Analytical skills

Problem-solving skills

Communication skills

Project management skills

Collaboration

Job description

What the role is:

The Social Support Group (SSP) oversees all operational policy, planning and delivery of social services for low-income and vulnerable families. The Operations Planning Division (OP) develops the operations policy for ComCare schemes and MSF-funded social services for lower-income or vulnerable individuals and families. The Operations Planning 3 (OP3) Branch oversees the operational policy and service management of 49 Family Service Centres (FSCs) and Youth GO! Programme (YGP) that are run by Social Service Agencies. The FSCs serve vulnerable individuals and families with social and emotional issues while the YGP serves at‑risk youth to help them be meaningfully engaged in their studies/work, stay crime‑free, develop problem‑solving skills and be resilient individuals. It takes guidance from and works closely with policy counterparts on initiatives such as ComLink+ and the Review of the Family Services Landscape.

What you will be working on:

The Manager / Senior Manager will report to the Senior Manager working on operational policy for Family Service Centres (FSCs) and Youth GO! Programme (YGP).

• Review Key Performance Indicators and Service Standards Requirements for FSCs and YGP in consultation with relevant divisions.
• Contextualise, develop and review operational guidelines for new and existing schemes to ensure effective service delivery by FSCs.
• Develop, maintain and review referral protocols between FSCs and other agencies, to support FSC clients’ needs.
• Plan the transition process for FSCs and YGPs to transit to quality‑based selection processes for MSF to competitively assess and appoint SSAs based on their proposal to improve clients’ outcomes.
• Work with internal and external stakeholders to support broader policy reviews, as well as execution of service policies.

What we are looking for:

• 3–5 years’ work experience in policy or operational policy; experience in the social service sector would be advantageous.
• Strong writing, analytical, problem‑solving and communication skills.
• Able to collaborate effectively with internal and external stakeholders.
• Self‑motivated team player with strong project management skills.
• Adaptability to change.

Functional Competencies

• Service Operations Planning & Management
• Service Strategy and Policy Planning
• Systems thinking

About Ministry Of Social And Family Development

“We are Professionals with Passion for People”. The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast‑paced environment, we welcome you to be part of the MSF Family!