Manager, Sales and Customer Success

National University Polyclinics; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare innovation firm in Singapore is seeking a Sales & Customer Success Manager to join the founding team. This hybrid role focuses on managing relationships with healthcare providers, ensuring successful AI tool implementation, and fostering long-term customer trust. The ideal candidate has 3–6 years of relevant experience, strong communication skills, and a passion for healthcare transformation.

Qualifications

• 3–6 years of experience in a client-facing role.
• Proven track record with healthcare providers in Singapore.
• Excellent communication and presentation skills.

Responsibilities

• Manage full sales cycle from prospecting to closing.
• Onboard new customers and ensure successful deployment.
• Act as the primary contact for customer queries.

Skills

Client-facing experience

Communication skills

Project management

Self-starter mindset

Job description

Institution: National University Health System

About Us

EndeavourX is an entity of the National University Health System (NUHS), on a mission to scale some of NUHS’ most impactful AI solutions that have been developed and validated internally over the past few years. These products drive better care, operational efficiency, and clinician wellbeing.

We're a nimble, mission-driven team with access to leading clinical experts, real-world data, and deep public healthcare partnerships.

Why Join Us?

• Shape how cutting‑edge AI already validated by a world‑class hospital system is integrated into real clinical workflows
• Work alongside passionate clinicians, technologists, and policy thinkers
• Influence product, go‑to‑market, and strategy from day one
• Meaningful mission + real‑world impact

The Role

We’re looking for a driven Sales & Customer Success Manager to join our founding commercial team. This is a hybrid role — part sales, part strategic account management — that’s critical to growing and sustaining our relationships with healthcare clusters and institutions.

You’ll work closely with the VP of Sales & Customer Success and cross‑functional teams (clinical, product, and data science) to:

• Close new deals with healthcare providers
• Ensure successful onboarding and product implementation
• Build long‑term customer relationships grounded in value and trust

This role is ideal for someone who thrives in a fast‑moving, early‑stage environment, understands the complexity of healthcare systems, and is passionate about scaling innovation that truly matters.

Key Responsibilities

1) Sales & Business Development

• Manage full sales cycle from prospecting to closing with hospitals, clusters, and health systems
• Identify customer needs and position our AI solutions to solve real‑world problems
• Prepare proposals, presentations, and lead client conversations with credibility and empathy
• Support strategic partnerships, pilots, and procurement processes

2) Customer Success

• Onboard new customers and ensure successful deployment of AI tools
• Act as the primary point of contact for customer queries, feedback, and success planning
• Monitor engagement, usage, and outcomes; identify opportunities for upsell and expansion
• Collaborate with internal teams to relay feedback and improve the product roadmap

3) Other (Good to Have)

• Support grant applications or research collaborations with healthcare partners
• Help shape playbooks and processes in a rapidly evolving startup environment

Key Requirements

• 3–6 years of experience in a client‑facing role (e.g. sales, account management, customer success)
• Proven track record working with healthcare providers — ideally within hospital systems or public health in Singapore or Asia
• Excellent communication and presentation skills — with both clinicians and C‑suite
• Strong project management skills: able to manage timelines, expectations, and complexity
• A self‑starter mindset, with the ability to thrive in ambiguity and wear multiple hats
• Experience in health tech, medtech, or AI product environments is an advantage
• Familiarity with Singapore’s grant ecosystem (e.g. MOH, NRF, HPB, NHIC) is an advantage
• Prior involvement in public‑private partnerships or academic/clinical innovation is an advantage
• Strong interest in healthcare transformation and ethical AI is an advantage