Manager, Patient Experience and Service Excellence (Up to $9800) #HCG

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare recruiting firm is seeking an experienced professional to develop and implement patient experience strategies. You will lead initiatives to gather and analyze patient feedback to boost service quality and satisfaction. The ideal candidate holds a Bachelor's degree and has 5–8 years of relevant experience. This role offers opportunities for operational innovation and enhancement of patient services.

Qualifications

• 5–8 years of experience in service quality or project management.
• Experience analyzing and acting on feedback to improve services.

Responsibilities

• Develop and implement patient experience strategies across settings.
• Lead initiatives to collect and analyze patient feedback.
• Design programs to support service delivery and patient satisfaction.
• Respond to patient feedback and manage service recovery effectively.
• Promote service excellence through recognition programs.
• Enhance operational efficiency through innovative processes.
• Manage IT and data systems for service quality.
• Prepare monthly service feedback reports.

Skills

Service quality

Stakeholder engagement

Project management

Analytical skills

Education

Bachelor’s degree or equivalent

Job description

Key Responsibilities

• Develop and implement patient experience strategies across inpatient and outpatient settings.
• Lead initiatives to collect, analyze, and act on patient feedback, identifying opportunities for service improvements.
• Design and oversee programs to support service delivery and patient satisfaction.
• Respond effectively to patient and caregiver feedback, managing investigations and service recovery with empathy and professionalism.
• Promote a culture of service excellence through staff and volunteer recognition programs.
• Enhance operational efficiency through innovative processes and systems that support integrated, seamless patient experiences.
• Manage IT and data systems for service quality, ensuring accurate tracking, impact analysis, and outcome reporting.
• Prepare and present monthly reports on service feedback and volunteer metrics to oversight committees.

Requirements

• Bachelor’s degree or equivalent from a recognized tertiary institution.
• 5–8 years of experience in service quality, stakeholder engagement, or project management.

All qualified applicants, please send in your resume to:

[e-mail]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599