Manager Operations

ASCOTT INTERNATIONAL MANAGEMENT (2001) PTE LTD; Singapore; On-site; SGD 85,000 - 110,000; Full time

Job summary

A global hospitality management company seeks a Manager of Operations to enhance performance across properties in Singapore, ensuring operational excellence and delivering impactful training programs. The ideal candidate will hold a Bachelor's degree, have over 5 years in the hotel industry, and demonstrate strong skills in project management and communication. Expertise in hotel operations and proficiency in Chinese is essential for successful interactions with stakeholders.

Qualifications

• 5+ years of experience in the hotel industry focusing on operations.
• Advanced proficiency in Microsoft Office, especially PowerPoint and Excel.
• Strong skills in managing quality improvement teams.

Responsibilities

• Develop business goals and operational roadmaps.
• Drive performance enhancement initiatives.
• Lead pre-opening activities and training programs.
• Ensure compliance with quality and brand standards.

Skills

Microsoft Office

Facilitating Improvement Strategies

Analytical Skills

Communication Skills

Training Development

Quality Improvement

Project Management

Education

Bachelor’s degree in Management, Business, Hospitality, or equivalent

Job description

The Ascott Limited (Ascott) is a global leader in lodging, driven by a vision to be the preferred hospitality company, enriching global living with heartfelt experiences. With a portfolio of over 1,000 properties across 230 cities in more than 40 countries, Ascott’s presence spans Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.

Ascott’s award-winning brands include Ascott, Citadines, Somerset, lyf, Oakwood, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, VertuandYello. Our portfolio spans serviced residences, hotels, resorts, co-living and branded residences, catering to the diverse needs of modern travellers and residents worldwide.

As a wholly owned business unit of CapitaLand Investment Limited, Ascott generates fee-related earnings through lodging management and investment management.

The Opportunity

The Manager, Operations is responsible for driving performance improvement, achieving well-defined business goals, and sustaining results across lyf properties. Working closely with the Head of Operations, the incumbent will oversee pre-opening activities, establish operational processes, and deliver effective training to ensure strong business performance.

Key Responsibilities

• Develop business goals, operational roadmaps, and key performance metrics in collaboration with the Head of Operations.
• Drive performance enhancement by implementing initiatives that achieve targeted business results.
• Build strong working relationships with the lyf HQ team, clusters, and cross‑functional stakeholders.
• Lead and facilitate all pre‑opening activities, including property countdown planning and training.
• Develop and deliver impactful training programs to property employees, both virtually and in person.
• Ensure compliance with quality, learning, and brand standards across all lyf properties.
• Facilitate the exchange of information, new processes, and best practices within the lyf network.
• Collaborate with property F&B teams to ensure operational efficiency and adherence to standards that support business performance.
• Establish and manage partnerships with external vendors, suppliers, and other strategic partners.
• Support the execution and management of collaboration projects and operational initiatives.

Job Requirements

• Bachelor’s degree in Management, Business, Hospitality, or an equivalent combination of education and relevant work experience.
• At least 5 years of experience in the hotel industry with a focus on operations.
• Advanced proficiency in Microsoft Office, particularly PowerPoint and Excel.
• Strong skills in facilitating improvement strategies, managing quality improvement teams, and handling complex projects.
• Excellent communication and training capabilities across all organizational levels.
• Strong analytical skills with the ability to interpret data and produce detailed reports.
• Demonstrated ability to develop and deliver training programs.
• Experience in hotel operations is preferred.
• Hotel pre-opening experience is highly preferred.
• Proficiency in Chinese is essential for effective communication with owners and key stakeholders.
• Ideally possesses Board Certification from ASQ or experience as a Quality Engineer/Manager