Manager IT (Infra)

ST Logistics; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A logistics company based in Singapore is seeking a Manager - Infrastructure to oversee IT infrastructure operations and maintenance. The ideal candidate will lead strategic initiatives, manage resources effectively, and ensure alignment with business requirements. With 7-10 years of relevant experience and a Bachelor's degree, this leader will play a key role in driving performance and optimization within the team. Excellent leadership skills and the ability to influence stakeholders are essential for success in this position.

Qualifications

• 7-10 years of relevant experience in IT infrastructure management.

Responsibilities

• Plan infrastructure operations and maintenance strategy.
• Manage day-to-day activities of infrastructure implementation.
• Provide incident resolution guidance and support.
• Oversee team management and resource allocation.

Skills

Leadership skills

Strategic planning

Resource optimization

Project management

Incident resolution

Education

Bachelor's Degree in a relevant field

Job description

Job Function

Information Technology

Job Summary

The Manager - Infrastructure (Information Technology) provides direction for the design, implementation, and maintenance of the physical and/or virtual infrastructure. He/She develops and implements operating policies, strategies and tactics. He/She sets the direction for the methodologies, tools and frameworks used in the infrastructure design and builds a strong partnership with key stakeholders from a strategic and operational perspective to ensure alignment with business requirements and expectations.
He/She is a strong leader, with a broad sense of perspective and the ability to influence key internal and external stakeholders. He/She is strategic in his/her approach to managing resources and developing capabilities within the team.

Job Responsibilities/Key Tasks(External)

Plan infrastructure operations and maintenance strategy
Advise the business on infrastructure operations and maintenance related issues
Recommend process, product or service improvements, resource optimisation and cost savings
Partner with stakeholders to define infrastructure operations and maintenance requirements for new technology implementations
Anticipate internal and/or external business challenges and/or regulatory issues
Forecast financial, physical, and human resource needs to meet established objectives

Manage infrastructure and infrastructure implementation
Organise managers, engineers and technical specialists to perform day-to-day activities around infrastructure implementation
Control the prioritisation of requirements and allocation of staff, budget and equipment resource
Update senior leaders on the status of implementation and expansions of infrastructure
Coordinate complex and major implementation rectifications

Provide incident resolution guidance
Schedule activities to ensure continuity of service and prompt resolution of issues
Monitor response and resolution time on live incidents
Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved
Respond to more complex, escalated enquiries from team members
Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems
Oversee disaster recovery planning and testing

Manage projects
Assign team members to projects
Supervise the execution of day-to-day infrastructure operations, system installations and integration
Guide engineers toward performing services on time, within budget and in accordance with business requirements
Maintain oversight of complex infrastructure operations and maintenance projects end-to-end as required
Monitor overall infrastructure performance, capacity and resource utilisation
Drive resource and cost optimisation across projects
Develop infrastructure operations and maintenance project plans
Initiate plans to respond to request on more infrastructure and system resources
Update senior leaders on project status, resource optimisation and cost savings

Manage teams
Oversee team management including budgets, forecasting, work allocations and staffing
Develop staff through ongoing coaching, mentoring and career discussions
Define common goals, direction and accountability among staff
Drive effective performance management practices within the department in accordance with organisation policies and procedures

Job Requirements

Professional Qualifications & Relevant Experience

• Bachelor's Degree (or equivalent professional qualifications) in a relevant field
• 7-10 years of relevant experience will be preferred