Manager, Engagement Department (Hope Village)

Hope Initiative Alliance; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A social service organization is seeking a Manager for its Engagement Department to lead initiatives supporting migrant workers in Singapore. The role involves overseeing community outreach, partnerships, and program management to ensure impactful engagement. The ideal candidate has a degree in social services and at least 5 years of relevant experience. This position offers an opportunity to shape engagement strategies at a significant recreational center for migrant workers.

Benefits

Opportunity to shape engagement strategies

Meaningful work serving migrant communities

Collaborative work environment

Qualifications

• At least 5 years of relevant experience in community engagement or social service operations.
• Experience working with volunteers or community partners is an advantage.
• Strong coordination and communication skills.

Responsibilities

• Lead the Engagement Department and oversee its engagement functions.
• Coordinate community outreach to migrant workers and domestic workers.
• Support programme and event planning and execution.

Skills

Community Outreach

Leadership

Volunteer Engagement

Social Services

Documentation

Relationship Management

Communication

Problem Solving

Cross-functional Coordination

Project Planning

Education

Degree in social services, community development or related fields

Job description

Roles & Responsibilities

Location: Hope Village @ Kaki Bukit Recreation Centre

Reports to: General Manager, Hope Village

About Hope Village @ Kaki Bukit Recreation Centre

Hope Village is the new community concept at Kaki Bukit Recreation Centre (KBRC), operated by Hope Initiative Alliance. It serves as a welcoming and inclusive space for migrant workers and migrant domestic workers to rest, connect, and participate in meaningful programmes during their time off.

As one of Singapore’s key migrant worker recreation centres, Hope Village brings together community outreach, volunteer engagement, partnerships, and programmes to support the well-being, social connection, and dignity of the migrant worker community. Through regular activities, events, and collaborations with community, corporate, and public partners, Hope Village aims to create a safe and vibrant environment where migrant workers feel valued and supported.

About the Role

The Manager, Engagement Department (Hope Village) is responsible for leading and coordinating all engagement, outreach, and programme-related functions at Hope Village. This role ensures meaningful engagement with migrant workers (MWs) and migrant domestic workers (MDWs), strong partnerships and volunteer involvement, and well-run programmes and events that align with Hope Village’s objectives.

You will work closely with internal teams and external partners to deliver impactful, inclusive, and well-coordinated engagement initiatives.

Key Responsibilities

• Provide leadership and oversight for the Engagement Department and its various engagement functions
• Coordinate community outreach to MWs and MDWs
• Oversee membership relations and engagement activities
• Support and guide programme and event planning and execution
• Strengthen partnerships with community groups, corporates, volunteers, and sector partners
• Ensure engagement activities are well-coordinated with Facilities Management and Corporate Services teams
• Monitor programme outcomes, participation, and feedback, and recommend improvements
• Support reporting, documentation, and compliance requirements as needed

Engagement Functions Under This Role

• Partnership and Volunteer Relations
• Community Outreach (MWs and MDWs)
• Membership Relations
• Migrant Workers Engagement
• Migrant Domestic Workers Engagement
• Programmes and Events

Requirements

• Degree or relevant qualification in social services, community development, arts management, public administration, or related fields
• At least 5 years of relevant experience in community engagement, programme management, or social service operations
• Experience working with volunteers, community partners, or migrant communities is an advantage
• Strong coordination, communication, and people management skills
• Able to manage multiple initiatives and work collaboratively across teams

What We Offer

• Opportunity to shape engagement strategies at a national-level migrant worker recreation centre
• Meaningful work serving migrant communities in Singapore
• Collaborative and purpose-driven work environment

Tell employers what skills you have

• Community Outreach
• Leadership
• Volunteer Engagement
• Social Services
• Documentation
• Relationship Management
• Problem Solving
• Cross-functional Coordination
• Project Planning
• Partnership Development
• Cultural Sensitivity
• Event Planning
• Operational Planning
• Project Execution
• Reporting
• Programme Management
• Community Engagement
• Stakeholder Management
• Community Development
• People Management