Manager Audio & Visual Conferencing Managed Services

NTT Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global technology services leader in Singapore seeks a Manager for Audio Visual Managed Services to ensure excellence in AV operations. The role includes managing delivery, client relationships, and continuous service improvement across various environments. Applicants should have over 8 years of experience in AV services and proven leadership skills. The company values diversity and encourages a growth-oriented workplace environment, offering competitive compensation and a platform for career advancement.

Benefits

Diversity and inclusion initiatives

Opportunities for growth and advancement

Competitive salary

Qualifications

• 8+ years’ experience in AV, collaboration, or workplace technology services.
• 3–5 years in a managed services leadership or service management role.
• Strong background in SLA-driven service delivery.

Responsibilities

• Own and manage AV managed services delivery.
• Lead, develop, and performance-manage AV engineering teams.
• Drive continuous service improvement and operational efficiency.

Skills

AV managed services operating models

People leadership

Stakeholder management

Service management mindset

Decision-making under pressure

Education

Bachelor’s degree in Information Technology or equivalent

Tools

Microsoft Teams Rooms

AVIXA CTS

Project management certification

Job description

Overview

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Role Summary

The Manager – Audio Visual Managed Services is responsible for the end-to-end delivery, performance, and continuous improvement of AV managed services across enterprise environments. The role leads AV operations teams, ensures service levels are met, manages client and stakeholder relationships, and drives operational excellence across meeting rooms, collaboration spaces, digital signage, and event support services.

Key Roles & Responsibilities

• Own and manage AV managed services delivery, ensuring SLA, KPI, and customer satisfaction targets are met
• Lead, develop, and performance-manage AV engineering and support teams
• Act as service owner for AV platforms including meeting rooms, collaboration spaces, and signage
• Oversee incident, problem, and change management for AV services
• Ensure consistent service delivery across regions, sites, and client environments
• Drive continuous service improvement, automation, and operational efficiency
• Manage vendor relationships (AV integrators, hardware manufacturers, support partners)
• Lead service transition, onboarding, and operational readiness for new AV services
• Provide executive-level reporting on service performance, risks, and improvement plans
• Ensure compliance with security, safety, and corporate IT standards
• Support budgeting, forecasting, and cost optimisation for AV services
• Collaborate with Workplace, IT, Network, Security, and M365 teams
• Act as escalation point for major incidents and high-profile events

Knowledge Skills & Attributes

• Strong understanding of AV managed services operating models
• Proven people leadership and team development skills
• Excellent stakeholder and customer relationship management abilities
• Strong service management and governance mindset
• Ability to balance operational stability with service innovation
• Strong decision-making skills under pressure
• Clear, confident communication at technical and executive levels
• Organised, structured, and metrics-driven approach
• Commercial awareness and cost-control mindset

Academic Qualifications & Certifications

• Bachelor’s degree or equivalent experience in: Information Technology; AV / Media Engineering; Business or Service Management

Certifications (desirable)

• ITIL Foundation or ITIL Managing Professional
• AVIXA CTS or CTS-D / CTS-I
• Microsoft 365 or Teams Rooms related certifications
• Prince2, PMP, or equivalent service/project management certification
• Leadership or people management qualification

Required Experience

• 8+ years’ experience in AV, collaboration, or workplace technology services
• 3–5 years in a managed services leadership or service management role
• Proven experience delivering AV services in enterprise or global environments
• Experience managing distributed teams and third-party vendors
• Strong background in SLA-driven service delivery and customer support
• Experience operating in ITIL-based service management environments

Technical Expertise

• Enterprise AV platforms: Microsoft Teams Rooms and Surface Hub
• Room booking and scheduling systems
• Digital signage platforms
• Audio visual technologies:
• Video conferencing systems
• Audio DSPs, microphones, cameras, and control systems
• Monitoring and management tools for AV environments
• Network fundamentals impacting AV services (QoS, VLANs, firewalls)
• Endpoint and device lifecycle management
• Incident, problem, change, and release management processes
• Vendor technologies (Crestron, Poly, Cisco, Logitech, Extron – desirable)
• Understanding of cloud collaboration platforms (Microsoft 365, Teams)

Workplace type

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

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