Manager/Assistant Senior Manager (Digital Experience & Alumni Relations)

National University of Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading educational institution in Singapore is looking for an experienced alumni engagement professional to strengthen alumni connectivity and engagement. The role involves integrating digital touchpoints, analyzing trends, and curating both digital and in-person experiences. Ideal candidates will have extensive experience in stakeholder management and community relations, along with a Bachelor’s degree in a relevant field.

Qualifications

• At least 5-8 years of experience (Manager) or 8-12 years (Assistant Senior Manager).
• Experienced in community management or partnership development.
• Excellent organizational and project management abilities.

Responsibilities

• Lead integration of alumni digital touchpoints.
• Develop dashboards to track engagement trends.
• Identify emerging digital trends for alumni relations.

Skills

Alumni relations

Stakeholder management

Project management

Analytical skills

Communication skills

Education

Bachelor’s degree in Communications, Business or related field

Tools

Salesforce

LinkedIn

Job description

Company description

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

About NUS Business School

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

This role blends relationship-building with digital fluency to strengthen alumni engagement. The incumbent will map alumni connectivity pathways, identify meaningful engagement opportunities, and use insights from data and networks to foster a vibrant, inclusive, and self-sustaining alumni community. They will curate experiences both digital and in‑person that keep alumni connected, informed, and engaged.

• Lead the integration and optimization of alumni digital touchpoints across Salesforce, LinkedIn and ACP.
• Develop dashboards and insights to track engagement trends and recommend improvements.
• Identify emerging digital trends and technologies relevant to alumni relations and propose pilot initiatives.
• Curate digital spaces and initiatives that encourage alumni interaction, sharing and recognition.
• Translate community insights into actionable engagement plans that combine digital and in‑person experiences.
• Support cross‑border collaborations with global alumni representatives and alumni community initiatives.
• Analyze participation trends and feedback to identify under‑engaged alumni segments and emerging opportunities.

Qualifications

• A Bachelor’s degree in Communications, Business or any related field, with at least 5‑8 years (Manager) / 8‑12 years (Assistant Senior Manager) of working experience.
• Experienced in alumni relations, stakeholder management, partnership development or community management.
• Excellent organizational and project management abilities, with the capacity to handle multiple tasks.
• Analytical and yet people‑focused mindset; able to see patterns of connection across networks.
• Versatile, resourceful and comfortable working across diverse audiences and support ad‑hoc projects.

(Appointment job grade will commensurate with the selected candidate's experience)

More Information

Location: Kent Ridge Campus

Organization: School of Business

Department: Dean’s Office (BIZ)

Employee Referral Eligible: No

Job requisition ID : 30854