Manager

TikTok; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading social media platform in Singapore is seeking a Content Quality Assurance Specialist. This role involves monitoring LIVE content quality, conducting data analysis, and collaborating across departments. The ideal candidate should have a Bachelor's degree, at least two years of experience in content moderation, and proficiency in English. This is a great opportunity for someone passionate about ensuring quality content and fostering a safe user environment.

Qualifications

• Bachelor’s degree or above with two years of experience in content moderation.
• Proficiency in English required for reviewing content.
• Familiarity with local customs and culture is highly preferred.

Responsibilities

• Monitor international LIVE content quality.
• Conduct thorough data analysis and feedback.
• Collaborate with departments for immediate operational needs.

Skills

Data analysis

Communication

Problem-solving

Collaboration

Education

Bachelor's degree

Tools

Excel

Word

Job description

Overview

Global Content Quality Assurance Specialist - English Speaking

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Team and Role

The LIVE Traffic & Ecosystem team seeks a sharp Content Quality Assurance Specialist covering the English speaking community market to help create a better space for content creators and users. You will review TikTok Live's content and enforce policy decisions related to content. You will be on the front lines handling sensitive complex user-facing issues to protect the platform and keep users safe. The successful applicant will come with a track record of communicating effectively and working with employees and leadership at all levels of the organization to assist in meeting business unit goals and objectives.

Responsibilities

1. Responsible for monitoring international LIVE content quality to ensure first-class moderated content & Quality assurance.
2. Thorough data analysis summarise and feedback problems & handle necessary escalation and form a quality inspection report.
3. Work closely with other departments to respond immediately to suitable operation needs.
4. Participate in developing quality inspection standards and continuously optimise the process and system platform.

Qualifications

1. Bachelor’s degree or above comes with two years of relevant experience in content moderation / trust & safety / content quality assurance.
2. Proficiency in both English is essential as you will be required to review external English language content.
3. In-depth contact with local customs and culture is highly sensitive to social news
4. Possesses strong learning ability cross-department communication and collaboration skills overseas working/ training is a plus
5. Able to work under minimal supervision and have strong logic/ common sense related to job nature
6. Familiar with office software such as Excel Word etc. With data processing experience and other data analysis capabilities are preferred
7. Good communication skills able to abstract problems and find solutions proactively.

Inclusion and Note

TikTok is committed to creating an inclusive space where employees are valued for their skills experiences and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok our mission is to inspire creativity and bring joy. To achieve that goal we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.