MANAGER

JUN LING TCM; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local business in Singapore is seeking a manager to oversee operations, delegate responsibilities, and ensure staff deliver excellent service. The role involves training and motivating employees, resolving customer complaints, and monitoring store activity. Candidates should be adept at analyzing processes for efficiency and maintaining a pleasant business environment. This position is crucial for achieving business objectives and ensuring staff adherence to company policies.

Responsibilities

• Delegating responsibilities and supervising business operations.
• Hiring, training, motivating and coaching employees.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.

Job description

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.