Manager

RED HORSE MASSAGE PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A massage therapy parlor in Singapore is seeking a manager to oversee operations and staff, ensuring high-quality service and customer satisfaction. The ideal candidate will have experience in leadership, staff training, and financial management. You will also be responsible for developing marketing strategies to grow the business and maintain operational efficiency and client relationships. This role is essential for ensuring the parlor's success and growth.

Qualifications

• Proven experience in managing staff and providing training.
• Strong background in customer service and relationship management.
• Experience in financial planning and budget management.

Responsibilities

• Recruit and train staff for the massage parlor.
• Ensure high-quality service and customer satisfaction.
• Manage budgets and operational costs efficiently.
• Oversee daily operations and inventory management.
• Develop marketing strategies to attract new clients.

Skills

Leadership

Customer service

Financial management

Marketing skills

Operational management

Job description

Personnel Management

• Recruiting, training, and managing massage therapists and other staff.
• Creating employee work schedules to ensure adequate staffing.
• Evaluating employee performance and providing feedback and guidance.

Customer Service

• Ensuring a high-quality service experience for clients.
• Handling customer complaints and suggestions to improve customer satisfaction.
• Maintaining good customer relationships and encouraging repeat business.

Financial Management

• Developing and managing the budget, controlling operating costs.
• Monitoring sales performance and analyzing financial reports.
• Handling daily income and expenses, ensuring clear accounting.

Marketing

• Developing and implementing marketing strategies to attract new clients.
• Promoting the parlor through social media and other channels.
• Organizing promotional activities to enhance the parlor's visibility.

Operational Management

• Overseeing daily operations to ensure the smooth functioning of the parlor.
• Managing inventory to ensure adequate supplies and materials.
• Ensuring the parlor complies with hygiene and safety standards.

Strategic Planning

• Analyzing market trends and formulating long-term development plans.
• Assessing competitors and adjusting business strategies accordingly.
• Continuously seeking ways to improve operational efficiency and service quality.

The massage parlor manager plays a crucial role in ensuring the success and growth of the business.