Major Incident Lead | ITIL-Driven Incident Management

SINGAPORE TELECOMMUNICATIONS LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in Singapore is looking for an experienced professional to manage major incidents in their IT infrastructure. The role requires a minimum of 5 years' experience in an IT environment, extensive knowledge in major incident management, and ITIL V3 certification. You will coordinate resolution efforts, ensuring minimal business impact and high customer satisfaction. Join us to start an empowering career at this innovative company.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Minimum 5 years’ relevant experience in IT and WAN environment.
• Experience in applications management or infrastructure operations support.
• Extensive knowledge and experience in major incident management.

Responsibilities

• Coordinate end-to-end incident management for high customer satisfaction.
• Drive efficiency and effectiveness of the Major Incident Management process.
• Manage major incidents with timely resolution and escalation procedures.

Skills

Major incident management

Problem management

Effective communication

ITIL knowledge

Education

ITIL V3 foundation certificate

Job description

A leading telecommunications provider in Singapore is looking for an experienced professional to manage major incidents in their IT infrastructure. The role requires a minimum of 5 years' experience in an IT environment, extensive knowledge in major incident management, and ITIL V3 certification. You will coordinate resolution efforts, ensuring minimal business impact and high customer satisfaction. Join us to start an empowering career at this innovative company.