Luxury Online Client Advisor — Fashion & Service Excellence

GUCCI SINGAPORE PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading luxury fashion brand in Singapore is seeking a Client Advisor for their eCommerce team. The candidate should have experience in retail or client services, possess excellent communication and organizational skills, and be passionate about luxury fashion. This role involves resolving order-related issues, managing fraud detection processes, and providing exceptional customer support. Flexibility to work weekends and holidays is required.

Qualifications

• 2–3 years of experience in Retail, eCommerce, or Client Services (luxury experience preferred).
• Fluent in English; additional language a plus.
• Flexible to work weekends, evenings, holidays, and key events.

Responsibilities

• Resolve order-related issues by liaising with internal/external groups.
• Manage fraud detection and prevention processes.
• Provide exceptional online customer service support.
• Assist clients with order information changing or cancellations.

Skills

Communication skills

Organizational skills

Relationship-building skills

Detail-oriented

Multitasking

Proficiency in Microsoft Office

Knowledge of Salesforce

Job description

A leading luxury fashion brand in Singapore is seeking a Client Advisor for their eCommerce team. The candidate should have experience in retail or client services, possess excellent communication and organizational skills, and be passionate about luxury fashion. This role involves resolving order-related issues, managing fraud detection processes, and providing exceptional customer support. Flexibility to work weekends and holidays is required.