Luxury Guest Services Manager - VIP Experience & Operations

MARINA BAY HOTEL PRIVATE LIMITED; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Guest Services Manager to oversee daily operations within the Rooms Division. The ideal candidate should have at least 3 years of experience in a similar role within a luxury hotel, possess a Bachelor's Degree, and have strong knowledge of hotel operations and guest service standards. The position requires effective communication and the ability to manage guest requests and complaints, ensuring a high level of service is maintained.

Benefits

Learning & Development Programs

MOstay benefits

Health and Wellness Programs

Retirement Plans

Qualifications

• Minimum 3 years of experience in luxury hotel guest services.
• Strong knowledge of guest relations and hotel operations.
• Willingness to work shifts and weekends.

Responsibilities

• Oversee daily operations within the Rooms Division.
• Address guest requests and complaints effectively.
• Coordinate with various departments for VIP guest management.

Skills

Guest relations

Hotel operations knowledge

Emergency procedures familiarity

Service standards

Communication skills

Education

Bachelor's Degree or equivalent

Job description

A luxury hotel in Singapore is seeking a Guest Services Manager to oversee daily operations within the Rooms Division. The ideal candidate should have at least 3 years of experience in a similar role within a luxury hotel, possess a Bachelor's Degree, and have strong knowledge of hotel operations and guest service standards. The position requires effective communication and the ability to manage guest requests and complaints, ensuring a high level of service is maintained.