Luxury Aftersales Lead — Client Care & Repairs

Hermès; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A luxury retail company in Singapore seeks an experienced individual to lead aftersales services, focusing on client repairs and service excellence. Candidates should have a minimum of 6 years' experience in aftersales/customer service, be fluent in English and Mandarin, and possess strong organizational and communication skills. This contract role commences in November 2025 and emphasizes teamwork and customer relationships.

Qualifications

• Minimum 6 years of experience in aftersales service and/or customer service.
• Proficient in organizing work autonomously and anticipating challenges.
• Strong focus on service excellence for both internal and external customers.

Responsibilities

• Oversee client repairs and follow up on escalations.
• Analyze demand for aftersales services to implement solutions.
• Collaborate closely with aftersales team and logistics.

Skills

Customer-oriented

Communication skills

Organizational skills

Team player

Fluency in English and Mandarin

Tools

Excel

SAP

Job description

A luxury retail company in Singapore seeks an experienced individual to lead aftersales services, focusing on client repairs and service excellence. Candidates should have a minimum of 6 years' experience in aftersales/customer service, be fluent in English and Mandarin, and possess strong organizational and communication skills. This contract role commences in November 2025 and emphasizes teamwork and customer relationships.